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FOIP access to information request

As of March 23, 2020 Access and Privacy temporarily closed the front counter. Applicants can download the forms below and submit requests using the below methods.

Note: If you are looking to submit a FOIP access request to Calgary Police Services please visit the CPS website.

If you need to submit a FOIP request, we encourage you to use the following methods:

E-mail:      Fax: 403-476-4102

FOIP Coordinator
The City of Calgary #8007F
PO Box 2100, Station M
Calgary, Alberta T2P 2M5

Payment Options:
  • By cheque or money order made payable to The City of Calgary and mailed to the address above; or
  • By phone using your credit card, by calling Access and Privacy Section at 403-268-5861 extension 2.

If you are not able to submit your access to information requests via email, mail or fax, please call Access and Privacy Section at 403-268-5861 extension 2.

Good to know before you get started

FOIP Requests

A Freedom of Information and Protection of Privacy​ (FOIP) access request provides access to information held by The City which is not available by other means, and allows individuals to request correction of their own personal information that The City holds.

General FOIP access request vs. personal FOIP access request

  • General FOIP access request - recorded information that is not about an identifiable person.
  • Personal FOIP access request - recorded information about yourself or a person you are authorized to act for.

How much does this cost?

  • General FOIP access request - Initial fee of $25.00. Additional fees may be charged for processing costs.
  • Personal FOIP access request - No initial fee. Subject to fees for producing a copy of the record if estimated to exceed $10.

Please be specific and give as much detail as possible in your request like:

  • the records you want to access,
  • the business unit and/or department of The City you believe has the records and,
  • the time period for the records.

** Don't forget to sign, date and send your request to the FOIP Coordinator with any applicable fees. **

Make a request

Download and fill out our request to access information form now.

You can also send us a FOIP access request in letter form. Just make sure you state that you are asking for information under the Freedom of Information and Protection of Privacy Act.


Where do I send my FOIP access request?


FOIP Coordinator
The City of Calgary #8007F
PO Box 2100, Station M
Calgary, Alberta T2P 2M5

Fax: 403-476-4102

Please note: The City Clerk's Access and Privacy section is the only office authorized to receive FOIP access requests to The City. Requests sent to other offices will be processed once received by the Access and Privacy section.


I have an issue with how my City FOIP access request was handled


If you make a FOIP access request and disagree with the response you received from The City, you have the right to ask the Office of the Information and Privacy Commissioner of Alberta (OIPC) to review the decision(s) related to your request. 

You must request a review from OIPC within 60 days of a decision being made by The City.​

​​​​​​​​Request a review​​​​​​​


Information access and privacy topics


Protecting your privacy

​Learn how The City protects your privacy.

Privacy breaches

​​Learn about privacy breaches and report a privacy breach.

Access to information

​​The City aims to show accountability and transparency by releasing information.

Other Resources

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