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Code of Conduct

Our Code of Conduct applies to us all

Each of us is responsible for understanding​ the Code​ and behaving in the right way. Collectively our actions support our values and culture. 

Every City employee needs to complete Code of Conduct training within the first 90 days of employment. You can register for the eLearning course on myHRConnect​ > myCareer > Launch Learning & Development to complete Code training. Alternatively, you can speak with your supervisor about other options.​​

Code themes

Explore the Code of Conduct's four themes.


code of conduct


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A safe and healthy workplace

​Going home in good physical and mental health

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Respect in our workplace

​Respect is the foundation for a productive and thriving workplace

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Proper use of City resources

​Using City resources wisely

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Putting Calgary first

​Integrity and trust are cornerstones of our relationship with Calgarians

One City, one voice…and me

As City of Calgary employees, we are a reflection of our diverse, resilient and vibrant city. Our Code of Conduct helps us act in ways that demonstrate our values, our employee promise, our respect for each other and the citizens we serve.

This is your Code of Conduct. While it may not have all the answers you seek, it will guide you on what behaviour is expected and where to get more information or to report a concern.

A strong Code of Conduct benefits everyone. It builds a safe and respectful workplace for you, protects our collective reputation and strengthens our commitment to make Calgary a great place to make a living and a great place to make a life.

A message from the City Manager

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Individual responsibility
“I act responsibly, perform my duties to the best of my ability and present myself as a positive ambassador for The City.”

Collective accountability
“We work together for the benefit of Calgarians.”

Our Code of Conduct is grounded by our values of individual responsibility and collective accountability. Each of us is responsible for our own behaviour when serving citizens and interacting with each other.

- Glenda Cole, City Manager
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Calgary is one of the most liveable cities on earth. We are all privileged to serve the city we live in, the city we love! As public servants, we have been entrusted by Calgarians to develop and deliver services in an efficient, effective and ethical manner. Our behaviour matters because what we do reflects on all of us. We need to be mindful of our character by behaving in the right way, committed to the greater good, collaborative with our colleagues and our partners to deliver integrated solutions, and use our skills and competencies to make life better every day.  In short, we need to live our 4 Cs!

Our Code of Conduct lays out the expectations The City has for our behaviour. The standards are high and so they should be. Citizens should expect nothing less from City employees whose work and services they fund. 

I am so proud of the passion for public service I see when I talk to City staff. I know we are often drawn into conversations with family, friends and neighbours about City business, events and services. At work or after work, the Code guides us in ensuring we remain positive ambassadors for our great City.

Knowing how to behave in the right way is not always straight forward. The Code cannot cover all types of situations but it does cover many scenarios. Most importantly, it provides us with the information and tools that helps us think through what we are facing. We are fortunate to have many resources available to use when we have concerns or questions. Please reach out to your leader with any questions you have.

We are all responsible for understanding our Code of Conduct and how each of us, in our different roles, has a responsibility to ensure we have a healthy, safe, inclusive and respectful workplace. I know you will find our Code of Conduct policy guide helpful throughout your career here at The City of Calgary.

Glenda Cole,
City Manager

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Who does it apply to?

The Code of Conduct applies to all employees at The City of Calgary. This includes permanent, temporary and seasonal employees, on-call, Code 81 and 86 staff, and all individuals employed directly by The City.

Some of the individual policies that are contained in our Code of Conduct may extend to other stakeholders such as contractors and volunteers. There may be separate Codes of Conduct or Ethics that apply to other groups who work at or for The City including Councillors, those who sit on Agencies, Boards or Committees. For more information on these, refer to the Resources section.

​​​​​​​Individual responsibility

“I act responsibly, perform my duties to the best of my ability and present myself as a positive ambassador for The City.”

Collective accountability

“We work together to the benefit of the people of Calgary.”

See senior leaders share their thoughts about our revised Code of Conduct.


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General Manager message re Code of Conduct

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If you are ever unsure…

Sometimes we know something is wrong – it just feels wrong. Other times, it can be hard to tell if an action we want to take breaks a City Code of Conduct policy or not. When you are in this situation, ask yourself the questions in the model below. If you are unsure at any point, pause and find the answers from someone who does know. Your supervisor is a great place to start.

If you are unsure, ask questions and seek guidance.

code of conduct decision guide 

How to report concerns

City employees work in all corners of Calgary and we rely on each other to report concerns or raise questions about practices and behaviours so we can build and maintain a strong workplace culture.

Reporting is about knowing when something isn’t quite right and doing something about it − speaking up. Sometimes it takes courage to speak up, but voicing your questions or concerns demonstrates your commitment to The City and to your colleagues.

If you notice something that does not seem right, safe or appropriate, let someone know. All employees are encouraged to start by reporting concerns to their leader. Your leader has access to the tools and resources to address your concerns or guide you on next steps.

Learn more about reporting a concern​​​​​​​​​​

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