Addressing concerns

Addressing concerns

How to report concerns

If you notice something that does not seem right, safe or appropriate, let someone know. All employees are encouraged to start by reporting concerns to their leader. Your leader has access to the tools and resources to address your concerns or guide you on next steps.

If speaking to your leader is not an option, you can also speak to your leader’s supervisor, your union rep or the Human Resources Business Partner in your business unit. Human Resources Support Services at 403-268-5800 can give you contact information or redirect your call.

Specific concerns can also be reported in other ways:

To Report... Contact... At...

Privacy breach or misuse of personal information

Access and Privacy

403-268-5861 ext. 2

Chemical or hazardous material releases OR soil contamination discovery at construction sites

Your business unit environmental contact and project manager (if applicable to a construction site) to notify

311 to complete an X217 form or
using the online form.

Emergency spills or releases (beyond the ability of the business unit or contractor to clean up) OR soil contamination discovery at construction sites

Calgary Fire Department (CFD) to respond


Corporate waste concern

Corporate Waste Diversion


Disrespectful behaviour, harassment or discrimination

Respectful Workplace Office



Fire / Police / EMS


Inappropriate statements on social media, at public events or in the news

Media Relations Team

Safety concerns or hazards

Business Unit Safety Advisor, your supervisor or use the SDMS online safety reporting tool

Workplace violence or threats, security concerns or incidents, illegal drugs, theft and other criminal matters, computer and other device misuse

Corporate Security

A suspected, real or perceived conflict of interest

Your exempt supervisor, Director or GM, The City's Auditor's Office, Law and/or your Labour Relations representative.

Human Resources Support Services can give you contact information or redirect your call.


Addressing concerns

Whoever you approach for support will gather information to determine the best way forward. Depending on the situation, the issue may then be addressed formally or informally.

Addressing a concern informally

Informal ways to address the concern may include:

  • Discussing how to best resolve the issue with those involved.
  • Coaching those involved through some options.
  • Providing training or facilitation for individuals or the team.
  • Implementing a guideline or protocol to change behaviour.
  • Accessing mediation or conciliation.
  • Connecting people with resources and information, such as the Employee & Family Assistance Program (EFAP).

Informal options are generally faster, less expensive and less stressful than formal action. They can help resolve an issue before it escalates, and often leave those involved with a stronger sense of control over the situation.

Addressing a concern formally

Some situations require a formal approach, such as a report, an investigation, or both. Investigations may help identify what went wrong and why, and determine if there has been a breach in policy. They can also help us identify improvements in workplace practices for everyone.

Who's involved

Investigations are most often led by a leader and supported by a subject matter expert, such as an HR Business Partner, Security Advisor or Safety Advisor. The type of subject matter expert involved will depend on the nature of the incident or situation. Investigators are committed to getting the full story and may contact other people, including witnesses, to gather new information or verify information already gathered.

During investigations

During investigations, employees are expected to co-operate fully and provide information that is accurate, honest and complete. Information gathered during an investigation is kept confidential, except in cases where confidentiality inhibits a full and fair investigation, or where it is necessary by law to provide information to a third party.

After investigations

The appropriate parties in the investigation will receive a brief summary or update on the findings. Based on the results of the investigation, disciplinary action, non-disciplinary action or no action may be taken. Restoration measures may also be undertaken in the workplace to prevent a similar situation recurring.

The consequences

The City takes violations of its Code very seriously. When an employee’s behaviour does not live up to Code expectations, there can be consequences. Employees are expected to report the details of any potential Code violations. Reports of violations or retaliation may lead to an investigation.

Based on the results of an investigation, disciplinary action may be applied if an employee has:

  • violated the Code or asked others to violate it
  • intentionally not reported a violation of the Code or withheld information during an investigation
  • retaliated against an employee who reported a concern
  • deliberately made a false report or accusation against another

When disciplinary action is justified, it will be applied fairly and consistently in accordance with the Labour Relations Policy (HR-LR-002) or the Exempt Staff Policy (HR-LR-006). Discipline can result in action up to and including termination of employment.

Some policy violations or behaviours may also result in a legal response including civil litigation or the involvement of the police in cases of criminal code violations. Examples include, but are not limited to, theft, fraud and violence.

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