About the Code

About the Code

What's in it for me?

What we do says a lot about who we are. The Code of Conduct helps us understand the importance of behaving the right way, committing to the greater public good and knowing where to go when we have questions or concerns.

Our Code of Conduct benefits us because it:

  • Outlines how we can work together to make life better every day.
  • Guides us on The City’s expectations for us and the behaviour we can expect from each other.
  • Builds and maintains a workplace where we treat each other with respect and help keep each other safe.
  • Protects The City’s reputation and brand ensuring that we preserve citizen trust and remain a top employer.
  • Strengthens our commitment to our vision of making Calgary a ‘great place to make a living and a great place to make a life.

Our Code of Conduct is a common reference for standards of behaviour to help us fulfill our role as public servants responsibly and with integrity.

Our Code of Conduct applies to us all

The Code of Conduct applies to all employees at The City of Calgary. This includes permanent, temporary and seasonal employees, on-call, Code 81 and 86 staff, and all individuals employed directly by The City.

Some of the individual policies that are contained in our Code of Conduct may extend to other stakeholders such as contractors and volunteers. There may be separate Codes of Conduct or Ethics that apply to other groups who work at or for The City including Councillors, those who sit on Agencies, Boards or Committees. For more information on these, refer to the Resources section.

Each of us is responsible for understanding the Code and behaving in the right way. Collectively our actions support our values and culture.

Our obligations as employees and leaders

We all have the responsibility to demonstrate the highest standards of ethical behaviour. Our reputation for living the 4 Cs is demonstrated by each of us with every interaction, every day.

As an employee, I am responsible for:

  • Following the behaviours outlined in the Code of Conduct, its related policies and procedures, and all applicable laws and regulations.
  • Speaking up when I see behaviour that I believe violates the Code or is illegal.
  • Ensuring I take Code training within the first 90 days of employment and renewing it every two years.
  • Co-operating with formal investigations and informal options for addressing concerns.
  • Asking for clarification when I am not sure whether certain behaviours, circumstances or interests may affect my ability to follow the Code of Conduct.

As a leader, I am also responsible for:

  • Leading by example – modeling the behaviours I want to see in my staff.
  • Documenting discussions on Code issues raised by an employee.
  • Helping my team understand the Code.
  • Creating an environment of trust and openness where staff are comfortable raising questions and concerns.
  • Acting on issues right away or escalating them if they are beyond my role or level of knowledge.
  • Taking corrective action to prevent risks related to Code violations.
  • Acknowledging team members whose behaviour reflects the Code and the 4 Cs.
  • Discussing Code situations with staff to reinforce learning.
  • Incorporating Code discussions into one-on-one meetings and reviewing an employee’s potential conflicts of interest on a regular basis.
  • Ensuring updates to the Code are communicated to employees promptly.
  • Ensuring employees have participated in Code orientation and training.

A leader is a person who manages a group of City employees and provides direction and support to their team. For the purposes of interpreting, investigating and escalating questions and concerns as they relate to the Code of Conduct, a leader is in an Exempt role.

The 4 Cs are the essential qualities of our organization. We look for these in our new hires, recognize them in our colleagues, and develop them in our employees.


Character is behaving the right way. It is our moral compass that determines how we navigate through each day. We do our work with respect, integrity, courage, empathy and compassion.


Competence is doing the right things the right way. Competence includes the sound judgment and critical thinking that helps us make decisions and determine our actions when faced with ethical dilemmas.


We are dedicated to the greater public good Commitment represents our dedication to the greater public good. We need to behave in the right way to build and preserve public trust – it is part of our dedication to the public good that makes life better every day for citizens. It affects our reputation and brand.


Collaboration is working together for a common purpose. Our organization is interconnected, achieving success through the contribution of diverse perspectives and talent. Creating a collaborative and inclusive work environment requires that we maintain a healthy and respectful workplace – this is one critical aspect of our Code.

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