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Putting Calgary First


Calgary skyline

I am responsible for:
​putting Calgary first

The City of Calgary is a public service organization with a unique responsibility to its citizens. Through the services we provide, and our stewardship of City assets, we have a direct impact on the daily lives of Calgarians. Integrity and trust are cornerstones of this relationship - to build and maintain this trust, we must ensure that we not only know our corporate values, but live them as well.

You are many things to different people. You are an employee as well as a citizen, family member, ambassador or volunteer. You may also be a community leader, political party member or a business owner. Balancing all of these roles can be tricky. As we carry out our work at The City, it is important that we are not influenced by personal or outside interests. Equally important is our responsibility to disclose if we think we are in a {{ conflict of interest }} situation to our leader. We want to provide services to citizens in a way that is fair, objective and impartial so that we are not giving any party an unfair advantage, or creating an advantage for ourselves.

Putting Calgary First isn't just about being fair and honest; it is also about protecting our reputation and the trust citizens have in us. Citizens count on us to make decisions that are in the best interests of our organization and Calgary as a whole. Knowing the right thing to do is not always clear. By asking questions, reflecting on our options and being committed to making the best choices for our city, everyone benefits.

Consider the greater good:

  • Tell your leader if you are asked to participate in making a decision on a matter which could benefit you or someone connected to you.
  • Tell your leader if you are asked to participate in making a decision on a matter which could benefit you or someone connected to you.
  • Use your own time for private interests, such as taking part in a community event or political activityIncludes, but is not limited to, being a candidate for elected office, campaigning for a candidate for elected office, fundraising for an election campaign, promoting a political party or cause..
  • Disclose any new, ongoing or possible conflicts of interest that you are aware of to your leader or HR Business Partner.​
  • Keep your outside interests separate and distinct from your job obligations, and maintain trust.

Setting an example:

  • I can participate in The City’s recognition program, however, if a member of the public or an organization outside of The City offers me a meal, gift card, cash or tickets, I respectfully decline. 
  • I advise my leader if I have an immediate relativeThe husband, wife, children, parents, brother, sister, (including foster or step) and parents-in-law, brother-in-law, sister-in-law, son-in-law and daughter-in-law and includes the common-law partner of an individual. who has been, or is being, considered for a City job in my area.

gift with caution tape wrapping

Be an ambassador:

  • Treat all citizens, vendors and special interest groups fairly and consistently.
  • Deliver services to citizens regardless of their political or world views.
  • Act and communicate in a way that reflects positively on The City.

Setting an example:

  • When I see a positive story about The City or my colleagues, I share it.
  • When I see a City employee who has made a publ​ic statement A declaration made by an employee in any public forum that relates to The City, City business or employees, including presentations made to Council or committee and/or community forums (open houses, information sessions, engagement events). Public statements may also include online and social media posts. online that reflects poorly on The City and/or a City employee I let my leader know.

Behaviours to avoid

I will not:

  • Be influenced to act in a way that is not in The City's best interest.
  • Post any information that could harm The City's or my reputation including selfies of me in my work uniform.
  • Use information I have access to at work for the benefit of someone I have a personal relationshipInvolves a relationship which is sufficiently close that objectivity is impaired. with.
  • Accept a gift offered to me by a citizen or public group unless it is of nominal value (i.e. $25 or less). If it's impossible to decline the gift, I seek advice from my leader.
  • Identify myself as a City employee when I communicate my personal or outside interests publically.
  • Use my position, authority or influence to benefit myself, a relative, group I support or someone with whom I have a personal relationship.
  • Accept or solicit gifts, favours or services that are connected directly or indirectly with the performance of my duties and could result in me owing a favour, real or perceived.
  • Purchase goods or services through any City supplier or vendor for personal use.
  • When I am purchasing something for my personal use, I do not accept any discount that the vendor may have negotiated with The City. I only accept a discount on my personal purchases from a business that offers a discount program to employees from multiple organizations.​

I always have choices.
Which one feels right to me?

I work with a group of City customers. One of ‘my regulars’ often brings in gifts like food or gift cards to say ‘thank you’ for my work. What should I do?


I tell the customer I can’t accept the gift cards based on our Conflict of Interest Policy but can receive the food with gratitude.


I reassure the other party that they will get great service without gifts but thank them for their gesture. I can accept gifts that are of nominal value and are not cash-based including gift cards.


If I believe declining the gift will cause significant offense to the person offering it I accept it but seek guidance from my leader on next steps.​



It’s important that we treat citizens, vendors and special interest groups fairly and consistently. It’s important that you don’t put yourself into a conflict of interestOccurs when an employee has a private or personal interest that may influence or appear to influence their objectivity in carrying out his or her City duties. situation. You should not accept a gift if it would appear you are obligated to an individual or organization–or convey that this is an accepted way to obtain service from City employees.

More examples

Conflict of interest example #1

Dear Code of Conduct,

I have been an employee for two years. When I first started my wife was providing occasional services to The City as a contractor. I informed my supervisor of this when I first started. Since that time, my wife’s business has grown significantly and her company now provides regular services to The City accounting for a good percentage of her income. I am now in a position to use those services. Is this still okay?

– The Other Half

Dear The Other Half,

Thanks for checking in a second time. What may not have been an issue when you first joined The City could be an issue now, especially if your job has changed since your start date.

There appears to be a real potential for conflict of interest here. I encourage you to seek further guidance on this by talking to your leader, your HR Business Partner.

Conflict of interest example #2

Dear Code of Conduct,

I have a number of employees on a temporary assignment, who all want to continue working at The City. For Christmas one employee gave me jewellery to thank me for being a great boss. Coincidentally, at the start of January I need to end one of the assignments. Is there a problem if I keep the gift or the employee who gave it to me?

– Conflicted

Dear Conflicted,

Conflict of Interest often involves people’s perception that a conflict exists. In this case, there could be a problem, especially if that employee is successful in continuing to work in your area at the end of the temporary assignment.

If the jewelry is more than just a general trinket, then it would be best to explain to the employee who gave it to you that while you appreciate the gesture, it isn’t appropriate for you to accept the gift. Take this opportunity to explain the Conflict of Interest Policy section on gifts, hospitality and other benefits.

Generally speaking, a token of nominal value can be exchanged between employees or between employees and their supervisors. Examples might include a small bag of candies or a modest bouquet of flowers. Items exchanged when participating in the Corporate Recognition Program are also acceptable.

Social media, media relations and public statements example

Dear Code of Conduct,

I noticed a City employee posting inappropriate comments about The City on a popular social-networking page. It’s not really my role to say anything, is it? What should I do?

– Proud of my City

Dear Proud of my City,

Even if you are not an official media spokesperson, you are still an ambassador of The City. If you come across posts, comments or images that could negatively impact our brand or reputation share this with your leader.

Whether the offensive post is from a City employee, contractor or even The City itself we want to know about them.

Learn more


Putting Calgary First is supported by the following policies:


Resources supporting Putting Calgary First can be found in the resource section.

If you are unsure:
ask questions and seek guidance

Your leader is there to provide clarity on expectations in the workplace and to support you.

If you are not comfortable speaking to your leader, you can speak with their leader. The Corporate Organizational Chart can help you identify who this is.

The HR Business Partner in your business unit can answer some of your questions or help you find someone who can. If you need to find contact information for your HR Business Partner call: 403-268-5800

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