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Cleaning Services - business guide

Cleaning services

Learn more about licence requirements for internal and external cleaning

Before you apply


Do you need to register your business?

We encourage all businesses operating in Calgary to register their business with The City of Calgary.

All businesses operating from a location in Calgary are required to obtain location approval for their business, even if a licence is not required. Location approval helps ensure that the space you are operating has been approved for your business and is safe for all occupants.

If your business requires a business licence, registration will occur at the same time as applying for your licence. If you wish to register your business with the City of Calgary, please apply online.

Do you need a business licence?

These businesses clean the interior of offices, homes and other premises. It also includes washing the exterior of a building. Dry cleaning services and laundromats also require municipal licensing.

MyID business account

If you have a myID business account, you can get a digital copy of your business licence through email.

To learn more and to sign-up, visit myID business account

Examples of businesses that do require municipal licensing:

Do

  • Housekeepers
  • Cleaners
  • Residential cleaning
  • Commercial cleaning
  • Window washing
  • Chimney and furnace cleaning
  • Pressure washing exterior windows and walls
  • Janitorial and caretaker services
  • Laundromats
  • Dry cleaning plants

Examples of businesses that do not require municipal licensing:

Don't

  • Pest control and exterminators

To speed up the business licence approvals process, customers with a myID business account can receive a digital copy of their business licence via email. Customers applying for a new business licence or renewing an existing licence can use this service. To learn more about the benefits of a myID business account, please visit myID business account (calgary.ca).

  • If your business does not require a licence, you still require a Business ID and land use approval. Visit businesses not requiring a municipal licence​ for more information.

Rules and regulations


Provincial licence requirements – pest control

Pest control businesses must register with Alberta Environment at 403-297-7602.


Provincial licence requirements – door-to-door salespeople

Certain business activities such as door-to-door solicitation of business services require provincial licensing as a direct seller. Contact Service Alberta at 1-877-427-4088 for details on obtaining a provincial licence.

When applying for your provincial licensing through Service Alberta, you will be asked to identify your business as either a prepaid contracting business or a direct seller.

A prepaid contracting business:

  • Solicits, negotiates or concludes prepaid contracts in person at any place other than the sellers’ place of business, and
  • Accepts money before all the work is done and/or the services are provided

A direct seller:

  • Solicits, negotiates, or concludes sales contracts in person, at any place other than the seller’s place of business

You can present your provincial licence in person at the Planning Services Centre, fax it to the Business Licence Division at 403-537-3034 or email it to licencedivisionteam@calgary.ca​.

Fees


For business licence fees, see the Business Licence Fee Schedule. The business licence fee schedule is broken down by licence type. If your business requires multiple licence types, the highest category fee will be charged.

These fees do not include the costs related to required permits to meet land use approval, or any third-party approvals or inspections that may be required to obtain your licence.

Apply


Prepare your application

Once you know how and where your business will operate, you’re ready to apply.

For a smooth application, make sure you know the following information:

  • Business Activities
  • Location of Business
  • Fee payment at the time of application*
  • Ownership
  • Name of Business
  • Contact information for the business and owner
  • If you are applying online, a myID account

Tips for a smooth application process

Before you apply

  • Put together a cost and timeline estimate.
  • Confirm the requirements needed to operate from your selected location:
    • Is your type of business allowed to operate from your chosen location (is the Use listed in your Land Use District)
    • What type of Permits do you need as part of your Location Approval? See location approval.
      • Do you need to apply for a development permit or tenancy change as part of your Location Approval?
      • Does the space require any upgrades to comply with Building and Fire Codes?
        • Are you doing construction yourself or hiring a contractor?
        • Do you need to apply for a building permit as part of your Land Use Approval?
      • Do you need approval from the property owner before making changes to the space?
    • Hire the appropriate contractors for the project.
      • Are your contractors licensed
      • Can your contractors pull the right trade permits to work on your business?

After you apply

  • Submit all required documents as soon as you have prepared the permit requirements
    • If your Business needs a Development and Building Permit, submit the Development Permit first and wait for a decision prior to submitting your Building Permit
    • If your Business needs a Building Permit, submit all necessary Building Permit requirements
  • Follow-up on requests for further information
  • Book and complete your Inspections if a Building Permit is required
  • Book and complete your Health and Fire Inspections once the Building Permit is complete

Need help? A business experience representative can help you determine what approvals you will need. Contact The Planning Services Centre.

Apply for your licence and required permits

To apply online, you need a myID account. Create a myID account.

Apply in person

Once you have gathered all required documents, you can apply for your permit in person by visiting the Planning Services Centre.

After you apply


What approvals do you need?

After you submit your application online, you will get a confirmation email summarizing your application. It will include your Business Identification number (BID) and your next steps. If you do not get this email, check your junk email folder and then contact the Planning Services Center if you still did not receive it.

Once you apply for your business licence, you must complete your outstanding approvals before the business licence is issued.

The approvals you will need for your licence are:

  You will be contacted by a file manager to review your application and provide you with next steps. 

  Required

Licence type Land use Police Fire Health Provincial AMVIC ID card
Cleaning service

check

check

check

check

Fabric cleaning

check

check

Contractor

check

check

check

check

Furniture refinishing

check

check

Manufacturer

check

check

​Land use approval​

All businesses in Calgary require land use approval. Each space in a building has its own specified, approved use that cannot be changed without an approval, permit or both.

To view the allowable uses within a land use district, refer to the Land Use Bylaw. To determine the land use district of a property, visit myProperty.

You can also refer to Commercial, industrial and mulit-residential for more information, or contact our Planning Services Centre at 403-268-5311 to investigate land use approval for your business.​​

Calgary Police Services approval

This licence type requires recommendation by the Calgary Police Service through the Police Information Checks unit. Approval is completed by the Calgary Police Service and is initiated on your behalf through your business licence application.  Please note that previous police checks cannot be used as a substitute for this approval process.

You are required to provide two pieces of valid, government issued identification, one of which must contain photo identification (ID).

You can show your ID:

  • In person at the Planning Services Centre:
    3rd floor
    800 Macleod Trail S.E.
    Calgary, AB
  • By fax: 403-537-3034

Please reference your Business ID (BID) in the email or fax.

Please note: for licenses requiring a statutory declaration or a City-issued ID card, proof of identification must be shown in person.

This approval generally takes about two weeks.

Acceptable forms of government issued photo identification include:

  • driver’s license
  • passport
  • Alberta photo identification card (issued through registry offices)
  • firearms license
  • Nexus card
  • permanent resident card
  • Secure Certificate of Indian Status card (federally issued)
  • aviation document booklet
  • certified refugee protection claimant document

(For youth between the ages of 12 to 15 years old who cannot provide any of the listed photo identification options, a student photo ID will be considered).

Acceptable forms of government issued identification include:

  • provincial health care card
  • birth certificate
  • marriage certificate
  • immigration documentation (includes valid document issued by Immigration and citizenship Canada)
  • citizenship card
  • citizenship certificate
​​​

Fire Prevention Bureau approval

Most businesses that operate from commercial premises require an inspection from the Fire Prevention Bureau before the licence can be issued. 

If a business licence is for a low fire-risk licence type, it can be issued if only the Fire approval is outstanding. Low fire-risk businesses need to have the fire inspection within 30 days of their licence being issued.

Before you book your inspection, you must be ready for business, which means:

  • Applicants must be in possession of the space/site
  • The business is ready to serve customers (e.g. shelves are stocked and fixtures are in place)
Business Licence Approval Type Timeline
Fire inspection 5 business days

To book your inspection contact 311 with your Business Identification (BID) number to request a Fire Inspection for Business Licence (call 403-268-2489 outside of Calgary) .

It can take up to 5 business days for an inspector to visit the space.

See the Fire Department Business Licence Checklist to see what is required for your inspection.

The Fire Prevention Bureau will notify the Licence Division with the results of the inspection.

This inspection must be performed by the Fire Prevention Bureau inspectors. This approval is in addition to any inspection done by the firefighting division, such as the occupancy inspection completed on your building permit.​​​​​

Provincial licensing approval

Certain business activities require provincial licensing in addition to your municipal business license. These activities have been identified as licence types on the chart above (see required approvals chart).

Contact Service Alberta at 1-780-427-4088 (or toll free in Alberta only at 1-877-427-4088) and provide details of the licence types you are currently applying for with The City of Calgary. Service Alberta will direct you to the appropriate provincial contact  which will provide further direction in regard to fulfilling the provincial licensing requirements necessary for obtaining  your municipal business licence.

Provincial licenses must be submitted to The City’s licence division to obtain the municipal license.

You can present your provincial licence:

  • In person at the Planning Services Centre:
    3rd floor
    800 Macleod Trail S.E.
    Calgary, AB
  • By fax: 403-537-3034

After you have obtained all your approvals, your Business Licence can be issued to you.

Check the status of your application

After you submit your application online, you will get a confirmation email with a Job Access Code (JAC).

To track your application and check its status, enter your Job Access Code in Vista.

If you need help or have questions, contact our Planning Services Centre

Get a copy of your licence

As part of The City’s efforts to accelerate the business license approvals process, customers with a myID business account can receive a digital copy of their business licence via email. This is available to customers applying for a new business licence or renewing an existing licence. To learn more about the benefits of a myID business account and to sign-up today, please visit myID business account

Lost or damaged licences

If your licence is lost or damaged and you require a new copy, duplicate licences can be requested through apply.calgary.ca/managebusiness or by contacting the Planning Services Centre​.​ Customers with a myID business account can now receive a duplicate copy of their business licence via email.

Licence not received in the mail

If you prefer to receive a mailed copy of your business licence, you can select this option by requesting a duplicate copy online or by calling the Planning Services Centre​. Paper duplicates are offered free of charge at this time. Please allow about two weeks to receive your licence in the mail. If you have not received it within this timeframe, please contact the Planning Services Centre​.

When does your licence expire?

Business licenses expire one year from the issuance date. You’ll get a notice in the mail 45 days before your licence expires to notify you of the expiry date. To renew your licence, see licence renewals.

Renewing your business licence

Your business licence needs to be renewed every year to remain active. We will mail you an invoice 45 days prior to payment being due. How you choose to pay for your renewal will affect when we receive the fee, so please allow sufficient processing time.

Payment options

Online renewal

To renew your licence online, sign into your myID business account and manage your business at apply.calgary.ca​.

If you do not have a myID business account, you will have to create one first.

Other payment options

Online banking

Please note the following items from your invoice; they are required for online payment:

  • Payee: when setting up the payee on your online banking, choose payee CALGARY (CITY OF) - CORPORATE INVOICE. Please note that different banks may have a different variation of the spelling, e.g. Calgary (City): Corporate Invoice. If you are not sure that you selected the correct payee, confirm with the bank.
  • Payee account number: some banks or institutions may refer to this as the accounts receivable number (A/R#). Use your customer number on the invoice. If you are unable to find your customer number, contact the Planning Services Centre.

In person

Planning Services Centre
Third floor, Municipal Building
800 Macleod Tr S.E. Calgary, Alberta

Over the phone

To renew your licence over the phone, please call (403) 268-5311. Please note, we only accept credit card as a payment method over the phone.

Mail - please include Business ID

The City of Calgary
Licence Division
PO Box 2100 Station M (#8043)
Calgary, AB T2P 2M5

Home Occupation Class 2 renewals

To renew your Home Occupation Class 2, sign into your myID business account and manage your business online at apply.calgary.ca​. If you do not have a myID business account, you will have to create one first.​

Business licence fees

When setting up a new licence, applicable fees apply. Fees are based on the licence type and whether the business is home-based or commercial-based. Business licence fees are non-refundable and non-transferable. Fees are subject to change the next calendar year.

Business Licence Fee Schedule

What happens if you don’t renew your licence?

If a licence is not renewed, it will expire. When a licence expires, it cannot be reinstated, and full fees will be charged to apply for a new licence and you will need to obtain all new licence approvals.

Make changes to your business

Business licences are specific to the owner when the business was applied and are non-transferable from one person or entity to another.

You can make some changes to your business, including:

  • Moving your Business
  • Change your mailing address
  • Changing your Trade Name
  • Updating your Ownership (sole proprietor or partnership to corporation) * conditions apply

See manage your business for more information.


Planning Services Centre

Hours:
Monday - Friday
8 a.m. - 4:15 p.m. (MT)

Live chat:
calgary.ca/livechat

Call:
403-268-5311

In person: 
Planning Services Centre,
3rd floor, Municipal building 
800 Macleod Trail SE

Book an eAppointment for in person services at appointment.calgary.ca