Access to information requests
Important:
On June 11, 2025, the Access to Information Act (ATIA) came into force and officially replaced the Freedom of Information and Protection of Privacy Act (FOIP Act). All access to information requests (access requests) received on or after June 12, 2025, will be processed in accordance with the ATIA.
Before you get started
We strive to give members of the public clarity and transparency. Not all requests for information require a formal access request. The information you want may already be publicly available or routinely disclosed by the City of Calgary (The City).
- Available upon request - Many records at The City are available without a formal access to information request under the ATIA. Members of the public are asked to contact 311 to reach the department that may have the information you are requesting. The City may set reasonable fees to cover the cost of providing the information if deemed necessary.
- Available online - Many records at The City are publicly available through the periodical and proactive release of information to Calgarians. The City publishes information on a large number of topics on calgary.ca and the Open Data Catalogue.
Contact us
For further information, inquiries, or questions, please email AccessandPrivacy@calgary.ca or call (403) 268-5861, option 2.
Submit your request
An access to information request (access request) allows you to access information within records that are in the custody or under the control of The City. You may also request corrections to your personal information.
You can submit an access request for general or personal information. If you are unsure of the type of access request you want to make, review the types of access requests.
Once you have determined the type of request you would like to make, you can complete the request form. Please be specific in your request and give as much detail as possible related to:
- The records you want to access,
- The business unit and/or department of The City you believe has the records, and
- The specific time period for the records.
To submit an access request via email, please click on the "Download access request form" button and submit your form to AccessandPrivacy@calgary.ca.
To submit an access request via online webform, please click the “Submit access request form online” button.
Note: The online request form is not compatible with Internet Explorer. Please use an alternative web browser to submit your request online. If you have not received acknowledgement that your request was received within 5 business days of submission, please contact the Access and Privacy office by email at AccessandPrivacy@calgary.ca or by phone at (403) 268-5861, option 2.
Please note that when submitting a request for your own personal information, you are consenting to your personal information being shared with the applicable business unit(s) to assist with the search for responsive records. For any questions, please contact AccessandPrivacy@calgary.ca or call (403) 268-5861, option 2.
You will be required to provide proof of your identity before records containing your personal information are released to you. If a copy of your identification is provided to The City of Calgary, it will not be retained after verification.
Cost to submit an access request
- General access to information request - Initial fee of $25.00. Additional fees may apply for processing costs.
- Personal access to information request - No initial fee. Subject to fees for producing a copy of the record if estimated to exceed $10.
In some cases, additional fees may apply if the access request includes an extensive search or yields a large volume of records.
If payment is required, please refer to the Payment options section.
Payment options:
1. Pay online
The City of Calgary uses Moneris to process ePay online payments. The following card types are accepted: VISA, Mastercard, Discover, UnionPay, and American Express. You will be provided with an option at the end of the transaction to print or download a copy of your receipt.
For any questions on online payment, please call (403) 268-5861, option 2.
Note: A myID account is required to log into ePay. If you already have an existing myID account, you may use your credentials to log into the ePay system.
If this is your first time using ePaydownload the instruction (PDF).
2. Pay by cheque or money order
Please ensure that you include a date on your form before mailing it to The City.
To pay by cheque or money order made payable to The City of Calgary, please mail it to the following address:
Access and Privacy Coordinator
The City of Calgary #8007F
PO Box 2100, Station M
Calgary, Alberta T2P 2M5
3. Pay by phone with a credit card
To pay by phone with your credit card, please call the Access and Privacy Section at (403) 268-5861, option 2.
Types of access requests
If you recognize that the information you would like is not available through one of the disclosure methods above, complete an access request. There are two types:
- General access request – recorded information that is not about an identifiable person. E.g. Environmental Reports, Information about City Projects, 311 Service Reports, City Auditor Reports, Reports to Council (that are not publicly available).
- Personal access request – recorded information about yourself or a person you are authorized to act for. E.g. HR Files (if you are a City employee), Property Tax History, Dog Bite Files (in which you were a victim OR were a dog owner).
Note: For any Calgary Police Services (CPS) access requests, please visit CPS, email access@calgarypolice.ca, or call them at (403) 428-8484. CPS is a separate public body that processes their own access requests. The City of Calgary does not process CPS specific access requests.
Alternate ways to request information
If you are not able to submit your access requests via online form, email, mail or fax, please call Access and Privacy Section at 403-268-5861 option 2.
Please note: The City Clerk's Access and Privacy section is the only office authorized to receive access requests under the Access to Information Act at The City. Requests sent to other offices will begin to be processed once received by the Access and Privacy section.