Title: Chief of Staff
Areas of focus: As the Chief of Staff at The City of Calgary, Heather provides strategic advice to the City Manager and the Executive Leadership Team in their efforts to provide 1.6 million Calgarians with high quality, affordable services.
Career history: Heather is an accomplished business strategist and communications professional with experience in the private and public sectors. During her time with The City of Calgary, Heather has provided strategic counsel to three City Managers and contributed to several significant municipal projects, including the COVID-19 pandemic response, 2026 Olympic and Paralympic Winter Games Bid, and the $100 million Opportunity Calgary Investment Fund.
Heather has a Master in Business Administration (MBA) in Executive Management from Royal Roads University, Bachelor of Arts in Professional Communication from Royal Roads University, a Diploma in Journalism Arts from SAIT Polytechnic, and several certificates in Organizational Change Management (Mount Royal University), Professional Management (University of Calgary), and Municipal Leadership (York University). She has also been honoured to receive several awards, including the Royal Roads University Chancellor’s Award (medal), the Royal Roads University Founders’ Award (medal), and an International Association of Business Communicators Gold Quill Award of Merit.
Leadership philosophy: Heather’s positive attitude, willingness to use different or untried methods, and focus on customer service has served her well throughout her career. She believes in the importance and power of culture within organizations and encourages her team members and colleagues to experiment and challenge the status quo. Heather embraces The City’s 4Cs of character, competence, commitment, and collaboration, and believes in bringing people together to find the best solutions.