Authorize an agent

To authorize an agent to act on your behalf during discussions with Assessment, you, as a property and/or business owner, must complete the Authorization of Agency process each year for each account (property and/or business) selected.

You can provide Authorization of Agency to an agent through Assessment Search under the Property Account tab. Visit About Assessment Search for more information. Please note that paper authorizations are not accepted except for representations on behalf of a tenant and property accounts with no access code available for the owner. Cases when an access code is unavailable to the owner include new accounts created through new subdivision, condominium, split, or consolidation plans. Customers who have lost their access code can request another by following the directions on the Access code information page.

We encourage you to contact Assessment if you need further help in authorizing an agent.

If you are not filing a complaint and you only want your agent to represent you during discussions with Assessment, you will only need Authorization of Agency. If you are filing a complaint and want an agent to represent you in the complaint process, proceed to the next section. 

Note: During Pre-Roll Consultation Period, agents will need Authorization of Agency for the upcoming year to discuss preliminary values.

To authorize an agent to act on your behalf during the complaint process, you must complete the Assessment Complaints Agent Authorization (ACAA) form. This form can be found by visiting Calgary Assessment Review Board (ARB) (Resources > Forms and Tools). Please note that the Assessment Review Board is a separate entity from Assessment and independently processes these forms. You can contact the ARB if you have questions about the Assessment Complaints Agent Authorization form.

If, in addition to authorizing an agent to act on your behalf during the complaint process, you would like an agent representative to also have access to your overall property information at Assessment, you will need to provide Authorization of Agency to your agent as outlined in the previous section. If Authorization of Agency has not been granted, any discussion by your agent representative with Assessment relating to your property information will be limited to the information that accompanied the issues or matters of the complaint at the time of filing the complaint.