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Authorize an agent

An individual or company is permitted to act as a representative/authorized agent for an assessed person* in interactions with The City of Calgary associated with the annual assessment process.

If you’re using an agent representative, you’ll need to authorize the agent to act on your behalf. There are two separate authorizations that may be required. You can authorize an agent to act on your behalf in discussions with Assessment, and/or you can authorize an agent to act on your behalf during the complaint process. These two types of authorizations are not interchangeable, meaning you may need authorization for each.

*"Assessed person" refers to the person named on an assessment roll in accordance with the Municipal Government Act, section 304. ​

Authorize an agent to act on your behalf during discussions with Assessment

To authorize an agent to act on your behalf during discussions with Assessment, you, as a property and/or business owner, must complete the Authorization of Agency process each year for each account (property and/or business) selected.

You can provide Authorization of Agency to an agent through Assessment Search under the Property Account tab. For step-by-step instructions on how to set up your account, authorize an agent, and more, you may find it helpful to review the Assessment Search How-to guide for property ownersPlease note that paper authorizations are not accepted except for representations on behalf of a tenant and property accounts with no access code available for the owner. Cases when an access code is unavailable to the owner include new accounts created through new subdivision, condominium, split, or consolidation plans. Customers who have lost their access code can request another by following the directions on the Access code information page.

We encourage you to contact Assessment if you need further help in authorizing an agent.

If you are not filing a complaint and you only want your agent to represent you during discussions with Assessment, you will only need Authorization of Agency. If you are filing a complaint and want an agent to represent you in the complaint process, proceed to the next section. 

Note: During Pre-Roll Consultation Period, agents will need Authorization of Agency for the upcoming year to discuss preliminary values.

Authorize an agent to act on your behalf during the complaint process

To authorize an agent to act on your behalf during the complaint process, you must complete the Assessment Complaints Agent Authorization (ACAA) form found here at calgaryARB.ca. Please note that the Assessment Review Board is a separate entity from Assessment and independently processes these forms. You can contact the Assessment Review Board if you have questions about the Assessment Complaints Agent Authorization form.

If, in addition to authorizing an agent to act on your behalf during the complaint process, you would like an agent representative to also have access to your overall property information at Assessment, you will need to provide Authorization of Agency to your agent as outlined in the previous section. If Authorization of Agency has not been granted, any discussion by your agent representative with Assessment relating to your property information will be limited to the information that accompanied the issues or matters of the complaint at the time of filing the complaint.

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Assessment Search

Assessment Search is The City’s online assessment resource. It can be accessed once you have a City myID account. It is worth accessing as you will be able to do the following:

  • Review the assessed value of any property in Calgary.
  • Conveniently review your property details, including area, renovations and influences.
  • Search for comparable properties and sales in your area.
  • Research properties and their assessed values using the map feature.
  • Review real estate market trends for your property type.
  • Authorize an agent representative to act on your behalf.

Please note: Property Tax information is not available on Assessment Search. Tax specific information is available by contacting 311 or visiting Property Tax.

Step-by-step instructions on how to set up your myID account, check your property details, review sales, authorize and agent, and more are available in the Assessment Search How-to guide for property owners.