Council & Committee Support plan and budget
Council & Committee Support provides the governance structures and processes by which The City of Calgary’s legislative decision-making and protocol functions are conducted.
- Mayor and Councillors
- Executive Leadership Team
- Mayor's office
- Internal business units
- Committee administrative supports and chairs/vice chairs
Value to Calgarians
- transparency and public participation in the legislative process
- appropriate protocol support is provided
What we deliver
- Council and Committee meetings and their related documents (bylaws, agendas, minutes).
- Agreements and Council policies.
- Appointments to boards.
- Commissions and committees.
- Governance documents.
- Protocol activities (flag raisings, proclamations, recognitions by Council).
service plan budget
|Council & Committee Support
Expected 2026 performance.
# of recognition and protocol activities
2022 was 503
2023 mid-year was 532
Accurate and on-time Council and Council Committee minutes publication rate
2022 was 90%
2023 mid-year was 92.11%
Hours per month of Council and Council Committee meetings
2022 was 58 hrs
2023 mid-year was 54.25 hrs
Board applicants who self-identify as a member of a minority group
2022 was 51.2%
Boards, Commissions and Committees' leadership's rate of satisfaction with governance support
No historical data
What we've heard
- The Public, Administration and Members of Council have indicated their support for continued remote participation in Council and Committee meetings.
- Participants in protocol activities have expressed satisfaction with the support provided, even as adaptations have been undertaken to reflect a remote or hybrid environment.
- Administration feedback demonstrates that Council & Committee Support is valuable and well delivered.
What we're watching
- Transparency and technology: Public expectations of greater transparency and accessibility are expected to grow, as is the need to adapt to new and changing technology. This trend continues to drive appropriate investments in meeting management technology and support for remote participation in legislative meetings.
- Event protocol: Supporting The City’s contributions to advancing Indigenous Reconciliation.
- Changing service expectations: For all sub-services in this service, there has been a trend towards increasing volume, complexity, and velocity of requests, reflecting new and evolving expectations from customers.
- Public Trust: Failing to meet these expectations may impact public trust in The City and poses a reputational risk.
What we plan to do
We will continue to provide the transparent and accessible governance structures by which The City's legislative decisions are made. The service will also continue to deliver protocol and citizen recognition activities.
How we're going to get there
- Support the Mayor’s Office and City Administration on matters of protocol and citizen recognition by providing knowledgeable and expert advice.
- Maintain standards of excellence in Citizen Recognition and Protocol by ensuring related policies are up-to-date, accurate and reflect leading practices.
- Improve ease of participation in public hearings by modernizing the process to include new technology for participants to register for Public Hearings, receive reminder notifications, and access mobility supports to enhance inclusion and accessibility.
- Enhance support for users of The City’s legislative meeting management system including report writers, Mayor's Office, Councillors’ Offices and General Managers’ Offices.
- Maintain the hybrid delivery of legislative meetings by investing in technology systems, and the proactive replacement of audiovisual and technology systems that are reaching obsolescence.