Council & Committee Support plan and budget

Council & Committee Support plan and budget

2023-2026

Council & Committee Support provides the governance structures and processes by which The City of Calgary’s legislative decision-making and protocol functions are conducted.

Our customers

  • Calgarians
  • Council
  • Mayor and Councillors
  • Executive Leadership Team
  • Administration

Our partners

  • Mayor's office
  • Vendors
  • Internal business units
  • Boards
  • Commissions
  • Committee administrative supports and chairs/vice chairs

Value to Calgarians


  • transparency and public participation in the legislative process
  • appropriate protocol support is provided

What we deliver


  • Council and Committee meetings and their related documents (bylaws, agendas, minutes).
  • Agreements and Council policies.
  • Appointments to boards.
  • Commissions and committees.
  • Governance documents.
  • Protocol activities (flag raisings, proclamations, recognitions by Council).

Budget breakdown


2023-2026 budget ($millions)

  

Service performance


Expected 2026 performance.

# of recognition and protocol activities

2021 was 446

Accurate and on-time Council and Council Committee minutes publication rate

2021 was 92%

Hours per month of Council and Council Committee meetings

2021 was 62

Board applicants who self-identify as a member of a minority group

2021 was 41

Boards, Commissions and Committees' leadership's rate of satisfaction with governance support

No historical data

What we've heard

  • The Public, Administration and Members of Council have indicated their support for continued remote participation in Council and Committee meetings.
  • Participants in protocol activities have expressed satisfaction with the support provided, even as adaptations have been undertaken to reflect a remote or hybrid environment.
  • Administration feedback demonstrates that Council & Committee Support is valuable and well delivered.
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What we're watching

  • Transparency and technology: Public expectations of greater transparency and accessibility are expected to grow, as is the need to adapt to new and changing technology. This trend continues to drive appropriate investments in meeting management technology and support for remote participation in legislative meetings.
  • Event protocol: Supporting The City’s contributions to advancing Indigenous Reconciliation.
  • Changing service expectations: For all sub-services in this service, there has been a trend towards increasing volume, complexity, and velocity of requests, reflecting new and evolving expectations from customers.
  • Public Trust: Failing to meet these expectations may impact public trust in The City and poses a reputational risk.

Our initiatives


What we plan to do

We will continue to provide the transparent and accessible governance structures by which The City's legislative decisions are made. The service will also continue to deliver protocol and citizen recognition activities.

How we're going to get there

  • Support the Mayor’s Office and City Administration on matters of protocol and citizen recognition by providing knowledgeable and expert advice.
  • Maintain standards of excellence in Citizen Recognition and Protocol by ensuring related policies are up-to-date, accurate and reflect leading practices.
  • Improve ease of participation in public hearings by modernizing the process to include new technology for participants to register for Public Hearings, receive reminder notifications, and access mobility supports to enhance inclusion and accessibility.
  • Enhance support for users of The City’s legislative meeting management system including report writers, Mayor's Office, Councillors’ Offices and General Managers’ Offices.
  • Maintain the hybrid delivery of legislative meetings by investing in technology systems, and the proactive replacement of audiovisual and technology systems that are reaching obsolescence.

More initiatives

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