Executive Leadership plan and budget
Executive Leadership works to secure the trust and confidence of Calgarians, businesses, Council, and employees by providing corporate oversight. This service realizes Council's Strategic Direction by aligning priorities and resources and monitoring performance for continuous improvement opportunities.
Executive Leadership builds cooperative relationships by leading a municipal government that is resilient, sustainable and focused on finances, service delivery, our employees and The City's reputation. Executive Leadership enables a thriving workplace that is diverse, respectful, fair and safe, and is committed to developing, motivating, and inspiring employees to excel in public service.
- Mayor and Council
- Other orders of government
- Calgary's regional neighbours
- Civic Partners and other non-governmental organizations (e.g., Calgary Chamber of Council, post-secondary institutions, United Way, etc.)
- Those who collectively share the goal of making life better every day for all Calgarians
Value to Calgarians
- align the organization's goals, services, and resources as required to achieve Council and Administration’s Shared Strategic Agenda
- build a service-centric and future-ready City that is both resilient and financially sustainable
- lead a corporate culture focused on the equitable, accessible, and responsive delivery of valued services to all Calgarians
- coordinate City service priorities and objectives to deliver immediate and long-term benefits for Calgarians and businesses with the goal of making Calgary a great place to live and to make life better every day for all Calgarians
- ensure a well-run municipal government that promotes a respectful safe workplace for all employees
What we deliver
- Mitigate risk to The City's reputation and instill trust and confidence in Council, Calgarians, and employees.
- Service outputs:
- corporate culture
- corporate brand
- plans, policies and priorities
- corporate ethics
- Conduct that contributes to an inspired and diverse workforce.
service plan budget
Expected 2026 performance.
credit rating (B to AAA)
2022 was AA+
Calgarians who trust in The City of Calgary
2021 was 50%
2023 mid-year was 48%
Calgarian's Perceived Value of Property Taxes
2021 was 53%
2023 mid-year was 52%
Employee Engagement Index
2021 was 75
Calgarians' satisfaction with how Administration and Council runs the city
2021 was 72%
2023 mid-year was 71%
What we've heard
Executive Leadership routinely receives public feedback and engagement data from Calgarians, local businesses, and stakeholders on: confidence and trust in Calgary's municipal government; perceived value of services received; and concerns on existing issues and problems. Data shows overall perceptions of trust and public confidence in The City remain stable, despite challenges presented by the pandemic and the economic recovery. This information is shared with Council and used to inform Council and Administration's Shared Strategic Agenda.
Employee satisfaction index continues to be strong and remains stable. Other results from the Corporate Employee survey are used to better understand employee concerns. Additionally, a Culture Assessment Survey is used to frame The City's desired culture.
What we're watching
- Economic data on business formation, local economic growth, business taxes, etc.
- Social trends that focus on demographic changes including poverty, homelessness, accessibility, inclusiveness, and City support for reconciliation with our Indigenous residents and neighbours.
- Climatic patterns impacting City infrastructure and practices that promote climate resistant service continuity.
- Trends in stakeholder trust and confidence.
- Changes in the political landscape.
- Trends in the types of services Calgarians and our stakeholders require.
- Strategic risks as defined by the Principal Corporate Risks.
What we plan to do
The Executive Leadership Service is committed to making The City a leader in municipal government by earning the trust of Calgarians, businesses, Council, and employees. This requires a workplace that is respectful, fair and safe, where our employees are inspired to excel in public service.
How we're going to get there
- Continue to integrate Council’s Strategic Direction and Administration’s Rethink to Thrive Strategy through the Shared Strategic Agenda to demonstrate alignment and provide focus and clarity to City employees.
- Empower decision-making at the right levels of the organization by evolving Administration's governance practices. A resilient modern municipal government must have capacity and flexibility to address the unexpected by being agile, adaptable, and responsive. Clarity of roles, responsibilities, and accountabilities for individuals and cross-corporate committees will enhance how the organization works to collaboratively deliver Council's Strategic Direction.
- Improve our services to Calgarians by enhancing continuous improvement and energizing, empowering, and amplifying our service improvement efforts and building on the strong foundation of programs like Zero Based Reviews and Solutions for Achieving Value and Excellence as well as ongoing work across the organization to continually improve our service to Calgarians.
- Advance risk management at The City by developing and implementing guidelines on risk appetite to enhance innovation and decision-making, implementing a technology solution and by adopting and implementing a formal risk maturity model.
- Advance Environmental, Social and Governance (ESG) results including the Corporate commitment to climate action, anti-racism and equity by evolving corporate planning, measurement and reporting to better monitor and demonstrate accountability.