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Water Utility: Customer services and water rates

Find information on Calgary's water rates, account services, your bill, and the services you pay for.

Need help reading your water bill?

For information on the rates and service charges on your bill, visit Understanding Your Utility Bill.

Questions about your water utility bill?

Please visit the ENMAX Customer Care Centre or contact 310-2010. ENMAX is The City's contracted customer care, billing and meter reading provider.

Need a new account?

See how to set up a new water account, visit Accounts and Billing.

Questions about rates?

Find details on rates and service charges below. For more information on how The City sets rates and service charges, see our Water Utility Rates FAQ.


Water customer rates

Water utility rates and service charges are set at the lowest amount possible to deliver current services, and provide enough funding to expand, upgrade, maintain and repair our water, wastewater and stormwater infrastructure. The water utility does not receive any funding from property taxes.

For details on rates and service charges view the items below.

Residential

Attached or detached homes with an individual water meter or attached homes with less than five units with a shared water meter.

Learn more about water rates and charges​.

Multi-family

Multi-family residences with more than five units that share a water meter and all apartment buildings.

Learn more about water rates and charges.

Business

Business and commercial customers.

Learn more about water accounts, meters, rates, effluent metering and the wastewater surcharge program.

Lake Communities

For community or homeowner associations who use City water to supplement filling and topping up of privately managed lakes.

Bulk Water

For customers who pay to access a City filling station in order to fill a vehicle or other container with potable water.

Septage Hauling

For customers who transport wastewater, septage, fats, oils, grease (FOG) or residue by vehicle to a designated site for disposal to the wastewater system.

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