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Arena rental terms and conditions

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Facilit​y use

Our rental terms and conditions apply to all arena users. You’ll be asked to accept them during the applications process.

Personal information

The City collects personal information through the rental application process under authority of the:

  • Facility Booking Policy and Procedure
  • Facility Use Agreement
  • Freedom of Information and Protection of Privacy Act, section 33(c)

We use your information only to contact you about your arena rental application and permit as required.

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Facility Bookings hours and contact details

Monday to Friday 8:30 a.m. to 4 p.m.

Phone 403-268-3800, or Email facilitybooking@calgary.ca​

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Payment terms and options

Payment due dates vary by the type of rental period. Details are included with each booking option. Rental permits may be cancelled for non-payment by the specified due date. We accept:

  • Credit cards
    Visa, MasterCard and American Express. Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
  • Visa debit cards
    Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
  • Cheques
    Cheques are payable to The City of Calgary. Mail to The City of Calgary Recreation, P.O. Box 2100, Stn M #68, Calgary, AB, T2P 2M5.

Rental cancellations and changes

We'll refund a cancelled booking when notified at least 30 days before the rental date. A $10.50 administration fee applies. Other conditions apply to groups with renewal rights.

Note: Bookings made in the months of April through August are non-refundable.

A $10.50 administration fee also applies to changing a rental permit. The fee covers up to 10 changes per permit, per change submission. Submit cancellations or changes to Facility Bookings:

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