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Customer Review Period – next steps

The 2020 Property Assessment Customer Review Period​ and formal complaint period ended on March 10, 2020*.

What is the Customer Review Period

Each January, The City of Calgary issues annual property assessment notices for the purpose of tax distribution and offers a Customer Review Period (CRP) to help property owners review their property assessment. During this period property owners are encouraged to review their property value and if necessary contact The City. City assessors will work collaboratively with owners to explain the process and discuss real estate data used in determining their property’s value.

After the Customer Review Period ends

Now that the Customer Review Period has ended, The City will determine your share of taxes. Your tax bill will be mailed in May and payment is due on June 30, 2020. To help Calgarians know what their share of taxes are before bills arrive, The City offers a property tax calculator that provides an estimate of your 2020 taxes. The City also offers the Tax Instalment Payment Plan (TIPP), a popular program that allows you to pay your property tax on a monthly basis instead of one payment in June.

Your 2021 Property Assessment

Though the Customer Review Period has ended, there are still opportunities for property owners to review their property details and understand how property values are determined. In reviewing your information now, you ensure your 2021 property assessment remains fair and equitable. The suggested actions below can help you understand the assessment process and provide you with tools for assessment-related information.

What Property Owners can do to prepare for their 2021 Property Assessment

Quick links:
Learn how your property is assessed
Become familiar with Assessment Search
Sign up for eNotice
Talk to us​

Learn how your property is assessed

We have information online about how residential properties are assessed and non-residential properties are assessed, to help you understand how your property is assessed.

Become familiar with Assessment Search

Assessment Search offers a wealth of information including sales information, specific details on your and other comparable properties, and a convenient map function letting you search property values by quadrants, community, and streets. We encourage you to:

  • Review your property details conveniently online. If you find property details discrepancies, please contact us so we can adjust accordingly.
  • Search for comparable properties and sales in your area.
  • Review real estate market trends for your property type.
  • If you are using an agent representative, you will need to authorize them to act on your behalf (found on the Property Account page within Assessment Search).

Assessment Search is a secure-access site which requires owners to register for a City myID account. Step-by-step instructions on how to set up your account, check your property details, and review sales, is available in the Assessment Search How-to guide for property owners.

Sign up for eNotice

Sign-up for eNotice on Assessment Search​ as a convenient way to access your assessment notice from anywhere in the world. It also helps The City reduce its environment footprint.

Talk to us

We are committed to providing reliable information and service that you can count on.

If you have any questions or comments about your next year’s assessment value, the process, or anything assessment related, call us at 403-268-2888.

​​What we will do ​What you can do
Verify and confirm information about your property with you.
​Update us on your property.
​If inconsistencies are found, we’ll explain what we need to verify and correct the information. Confirmed inconsistencies will be corrected. Learn more about how your property was assessed.​
Share how your property assessment was determined.​ Become familiar with Assessment Search so that you can review market information that will be used to prepare your next year's assessment.​
​Answer your questions in an honest, transparent and respectful manner. Share your questions and c​omments with us. We're happy to listen and help if we can.

Have you been asked to send us photos of your property?

In some cases, we may request that you send us photos of your property to review and confirm information that you have shared with us. Please follow these steps for emailing us pictures.

Step 1: If you have been asked to send us pictures to verify information, please take interior photos of every room of the house, including the basement, excluding closets and hallways. Please take a picture immediately inside the front door looking into the house. Ensure that the photos are as wide as possible, show the ceiling-to-floor, and are presented as if we were standing there. Please also send exterior photos of the front and rear of your property.

Step 2: Email pictures to assessmentphotos@calgary.ca. Please include your name, a phone number that you can be reached at, your property address and roll number, along with an explanation of the photos (e.g. pictures show an undeveloped basement).

  • The maximum email size that we have capacity to receive is 15 megabytes. If needed, you can send your photos over multiple emails. In your last email, please note how many emails you sent us in total so that we can contact you if we are missing any.
  • Photos must be attached to the email. We cannot process emails that are saved in a cloud-based storage system.
  • Photos must be in a standard image file format (e.g. jpeg, .tiff, etc.)

Step 3: An assessor will review the photos that you provided. If we determine that an amended notice is needed, then we will provide you with a new value.

Exterior house  
Garage  
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If you have additional assessment or tax related questions, please see the Frequently Asked Questions webpage. If you have questions related to the tribunal process or an upcoming hearing, please see the Assessment Review Board’s website at CalgaryARB.ca.

*If you received an Amended Assessment Notice, a Supplementary Assessment Notice, or an Amended Supplementary Assessment Notice, then your date range will be different. You will still have a 67-day Customer Review Period, but it will be based on the date of your notice. Your Customer Review Period and final date to file a complaint is outlined on your assessment notice.

 
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Assessment Search is our online resource for property and business owners to access more detailed information about their assessment and property details.

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