Access request process

Access to information is a main part of democracy, and it is your right under the FOIP Act to request information which is held by the City. You have the right to request access to City information, to access your own information, and to request that the City correct your personal information.

Here is how it works:

  1. You identify the information you need

    If you’re seeking personal information, there is no charge. If you’re seeking information about someone else or general information about City business a $25 fee applies. 

  2. Access and Privacy Section receives your request

    Our Access and Privacy Section reviews the request and may remove identifying information so your request remains confidential to the Access and Privacy Section (unless your information is needed to complete the request).

  3. Access and Privacy sends your request to a business unit(s)

    Business unit receives the record search parameters (key words, date ranges, specific info, etc.) you requested.  In some cases, additional fees may apply.  If you’re requesting a lot of records, you may receive an estimate for the cost to complete the request before we proceed.  

  4. Business unit provides records to Access and Privacy

  5. Access and Privacy Section processes your request

    The Access and Privacy Section processes the records and releases or withholds them in accordance with the legislation and limited exemptions. Only the City Clerk, Deputy City Clerk or Access and Privacy Analysts are given the authority to redact anything from records before you receive them. Any redactions would be limited and specific to the exceptions outlined in the FOIP act.

  6. Access and Privacy delivers the records you requested

I have an issue with how my City access to information request was handled

If you made an access to information request and disagree with the response you received from The City, you have the right to ask the Office of the Information and Privacy Commissioner of Alberta (OIPC) to review the decision(s) related to your request. You must request a review from OIPC within 60 days of a decision being made by The City.

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