Home Services for Seniors
Home Services for Seniors
What this means for seniors
You can get help with housekeeping, grass cutting and snow removal services directly through the Government of Alberta’s Special Needs Assistance for Seniors for program.
With this program, if you are eligible, you can:
- Be reimbursed for services that you currently receive (housekeeping, grass cutting and snow removal).
- Choose a new service provider that works best for you or arrange services with your existing service provider.
- Decide what services you need and when you need them by connecting directly with the service provider.
We are here to help
We understand that change can feel uncertain. We can help you:
- Understand the change
- Understand your options
- Learn about community resources
- Know how to contact the Government of Alberta
Our commitment to you
We know how important these services are to your daily life. Home Services for Services staff are available to answer questions and support you during this transition.
Contact information
Questions for Home Services for Seniors
If you have questions for Home Services for Seniors, please contact us:
- Email: HSS@calgary.ca
- Phone: 311 and ask to speak to the Home Services for Seniors program.
Questions for The Government of Alberta
For questions about the Government of Alberta’s Special Needs Assistance for Seniors program, please contact Alberta Supports:
- Call toll free: 1-877-644-9992, Monday to Friday, 7:30 a.m. to 8 p.m.
- Visit: alberta.ca/alberta-supports
Frequently Asked Questions (FAQs)
Will my services stop?
The City will continue coordinating services from your current provider until Sept. 30, 2026. After that, eligible clients can choose services that fit their needs and budget through the Government of Alberta’s Special Needs Assistance (SNA) for Seniors program.
Can I keep using my current service provider?
Yes. You can make arrangements to continue receiving services with your existing service provider after Sept. 30, 2026, or choose a new service provider. In either circumstance, after Sept. 30, 2026, you will be responsible for coordinating your own service delivery directly with your service provider rather than The City doing it on your behalf. To avoid a break in service, we encourage you to make arrangements with them before Sept. 30, 2026.
If you are unsure who your current provider is, contact the Home Services for Seniors program by email HSS@calgary.ca or call 311. Staff can provide their contact information and discuss next steps with you.
Do I need to apply for the SNA program?
Please refer to the enclosed Government of Alberta information sheet for details about the Special Needs Assistance (SNA) for Seniors program or visit alberta.ca/seniors-special-needs-assistance. If you have questions about your specific situation, please contact the Government of Alberta directly at 1-877-644-9992.
What if I am not eligible for the SNA program?
Seniors living in Calgary can call 403-SENIORS (403-736-4677) or 211, to learn more about services they may be eligible for.
Why was this decision made?
Calgary is currently the only municipality in Alberta that plays a role in administering this provincially funded program. As the program has grown over the years, it has become more complex for The City to manage and required City tax dollars to help run it.
Moving to the same system used across Alberta allows The City to focus on its core municipal responsibilities while ensuring eligible seniors continue to have access to provincial support.
Is The City’s Fair Entry program ending?
No. The City continues to offer a range of free, low-cost and rebate programs to Calgarians living with low-income. Visit calgary.ca/FairEntry to review programs that you may be eligible for.