Open a contractor business

Open a contractor business

Learn about licensing requirements, fees, timelines, permits and approvals you need to open your business

Before you apply


Do you need to register your business?

Yes. All businesses operating in Calgary are required to register their business with The City and get approval for their business’ location.

Do you need a business licence?

Contractor businesses that do require a licence:

  • Builders
  • General contractors
  • Handyman services
  • Landscapers (i.e. building retaining walls, decks, gazebos, berms, raised beds, installing sprinkler systems, constructing paths, patios or sidewalks or planting/removing trees)
  • Specialty trade contractors, such as carpenters, electricians, gasfitters, plumbers, framers and welders
  • Excavation services and heavy-duty equipment operators

Contractor businesses that do not require a licence:

  • Lawn care and gardeners (i.e. cutting grass, raking leaves, trimming or grinding trees and hedges)
  • Snow removal
  • House movers
  • Christmas light installers
  • Architects, designers and developers (when not acting as a General contractor)
  • Master Electricians - (Certain conditions apply, review the Master Electricians with Member Association section, to determine your eligibility)

If you don’t know if your business requires a business licence, contact the Planning Services Centre for assistance.

What are your business activities?

Your business activities will determine what's required to open your business:

  • if you need a business licence
  • what licence types you need
  • what permits you may need 

Examples of different licence types you may need: 

MyID business account

As part of The City’s efforts to accelerate the business license approvals process, customers with a myID business account can receive a digital copy of their business licence via email. This is available to customers applying for a new business licence or renewing an existing licence.

To learn more about the benefits of a myID business account and to sign-up today, please visit myID business account

Example Licence types
If your business will accept deposits or progress payments from homeowners before all work is complete.

You may need a Provincial Licence

If you are a homebuilder, or planning on building new homes  

You will need a Provincial Licence

If any products be manufactured at your home

You may need a Manufacturing licence

If your business sells any retail products

You may need a Retail licence

If your business cleans commercial buildings or private residences

You may need a Cleaning Service licence

These licence types will be generated as part of your application when you apply. You do not need to apply for them separately.

If your business fits into more than one licence type, you do not need to get multiple approvals. For example, you only need one Fire inspection even if it is required by all of your different licence types.

How much does a Business Licence Cost?

When setting up a new licence, applicable fees apply. Fees are based on the type of licence you need and whether your business is home-based or commercial-based. Business licence fees are non-refundable and non-transferable. Fees are subject to change the next calendar year. 

Commercial based business
Business licence Fee schedule New licence Police check Fire inspection Total
Contractor

Business licence fee schedule

$172*

$104    

$41

$317

Business Licence fees are waived until 2023.

Home based business
Business licence Fee schedule ​New licence ​​Total
​Contractor

Business licence fee schedule

​$172* $172

Business Licence fees are waived until 2023.

Based out of town
Business licence Fee schedule ​New licence Non Resident Surcharge ​​Total
​Contractor

Business licence fee schedule

​$172     $768 $1005

Non-resident surcharge for businesses based out of town

If your business will be based outside of the City of Calgary limits, but you will be conducting business within the City of Calgary, your business is considered ‘non-resident’. Non-resident businesses are required to pay an additional non-resident surcharge on top of standard licensing fees.

If you own commercial or residential property within Calgary, the non-resident surcharge may be waived. Contact the Planning Services Centre​ for more information.

How do you pay for your licence?

You need to pay for your licence when you submit your application. If you are applying online, you can pay using apply.calgary.ca​.

What permits do you need?

Understanding what approvals will be required will help ensure you will be able to open your business with ease and on time. Your business may require Planning Approval or Building Safety Approval, or both in order to be approved to operate from your selected location.

These approvals are based on:

  • the location of the business,
  • the proposed business activities
  • how the space was used before your business.

To learn more about what permits you may need, see the location approval section.

What is a City Qualified Trade (CQT)?

To pull trade permits, a business is required to register as a City Qualified Trade (CQT) and get a Contractor business licence. You need to apply for a business licence before you apply for a CQT, learn more at Trade Permit Contractor information.

Trade qualification

Electrical

Allowable Permit Types City Trade Qualification Required
​Allowable Permit Types: ​Electrical Permit City Trade Qualification Required: Master Electrician
​Allowable Permit Types: ​Electrical Permit (Fire Alarm) City Trade Qualification Required: Master Electrician
​Allowable Permit Types: ​Annual Electrical Permit City Trade Qualification Required: Journeyman Electrician

Master Electricians with Member Association

The provincial Professional and Occupational Associations Registration Act legislates that master electricians are exempt from municipal licensing, provided they:

  • hold current trade qualifications as a Master Electrician
  • are the sole proprietors of their business (corporations and partnerships do not qualify)
  • are members in good standing with the ECAA (Electrical Contractors Association of Alberta) as a Professional Electrical Contractor (PEC)
  • do not employ or sub-contract other individuals
  • do not act as a general contractor at any time

All of these conditions must apply to the electrician in order to be exempt from municipal licensing. If all the conditions are met, email the Business Licence & Registration (BLR) team at businessregistry@calgary.ca to start your application.

Plumbing

Allowable Permit Types City Trade Qualification Required
​Allowable Permit Types: ​Plumbing Permit City Trade Qualification Required: Journeyman Plumber
​Allowable Permit Types: ​Plumbing Permit (Hydronic) City Trade Qualification Required: Journeyman Plumber
​Allowable Permit Types: ​Plumbing Permit (CCCD Permit) City Trade Qualification Required: Journeyman Plumber or CCCD Installer
​Allowable Permit Types: ​Private Sewage Disposal System Permit City Trade Qualification Required: Private Sewage Technician

Gas

Allowable Permit Types City Trade Qualification Required
​Allowable Permit Types: ​Gas Permit  City Trade Qualification Required: Journeyman Gasfitter
​Allowable Permit Types: ​Gas Permit (Meter relocation) City Trade Qualification Required: Journeyman Gasfitter
​Allowable Permit Types: ​Furnace Replacement Permit City Trade Qualification Required: Journeyman Gasfitter or Journeyman Sheet Metal Worker
​Allowable Permit Types: ​​Allowable Permit Types: Gas Fireplace Installation Permit City Trade Qualification Required: Journeyman Gasfitter, Journeyman Sheet Metal Worker or Gas Fireplace Installer

Mechanical

Allowable Permit Types City Trade Qualification Required
​Allowable Permit Types: ​HVAC Permit City Trade Qualification Required: Journeyman Sheet Metal Worker
​Allowable Permit Types: AFE Permit City Trade Qualification Required: AFE Installer
​Allowable Permit Types: ​Geoexchange Permit City Trade Qualification Required: Geoexchange Installer

How long will it take to process your application?

The timeline to get a business licence or registration can vary significantly depending on the permits and approvals that are required.

To avoid delays, make sure your application includes all the required documents, plans and information.

TIP

Do not sign your lease agreements until you have checked your location approval. We recommend applying for your Location Approval and Building Safety Approvals before applying for your licence.

Commercial based location timelines

Permit type Timeline Application requirements
Development Permit

Varies depending on scope of Development Permit.

  • Permitted – 5 days
  • Discretionary or permitted with relax – 60 days to decision, plus 21 days advertising/appeal period

 To find out more about when a Development permit is required, read the Commercial Location Approval section.

Tenancy Change

1-2 weeks

To find out more about when a Tenancy Change is required, read the Commercial Location Approval section.

Building Permit

Varies depending on scope of Building Permit. 

Top find out more about when a Building Permit is required, review the Commercial Location Approval section.

Business Licence

Dependent on several factors including:

  • Obtaining the required Location and Building Safety Approvals.
  • Booking and completing all required approvals and Inspections

      Help you open your business smoothly:

      • Apply for your location and building safety approvals once you’ve confirmed your business can operate from your preferred location
      • Be aware of your construction timelines and call in your inspections as soon as you are ready, or hire a general contractor to do this work for you

      Submit a complete application and follow-up on requests for additional information (check your junk folder for correspondence from the city)

      Varies depending on scope of Development Permit.

      • Permitted – 5 days
      • Discretionary or permitted with relax – 60 days to decision, plus 21 days advertising/appeal period

      To find out more about when a Development permit is required, read the Commercial Location Approval section.

      • Review the Business Licence checklist and complete all steps before starting your application with the city.
      • You will need to provide: Ownership, trade name, moving date and start date information
      • The location of your business, including the unit number for the building if your mailing address is different from your location address.

      Home based location timelines

      Permit type Timeline Application requirements
      Business Licence Approval

      Dependent on several factors including:

      • Obtaining the required Location and Building Safety Approvals.
      • Booking and completing all required approvals and Inspections

      Tips to help you open your business smoothly:

      • Apply for your location and building safety approvals once you’ve confirmed your business can operate from your preferred location
      • Be aware of your construction timelines and call in your inspections as soon as you are ready, or hire a general contractor to do this work for you

      Submit a complete application and follow-up on requests for additional information (check your junk folder for correspondence from the City)

      • Review the Business Licence checklist and complete all steps before starting your application with the city.
      • You will need to provide: Ownership, trade name, moving date and start date information
      • The location of your business, including the unit number for the building if your mailing address is different from your location address.

      Home occupation class 1 Approximately 5 business days Home occupation class 1 is the default Location Approval and will automatically be applied for when you apply for your licence
      Home occupation class 2

      60 days to decision, plus 21 days advertisement/appeal period

      To find out more about when a Home occupation class 2 permit is required, review the Home Based Location Approval section.

      Home Occupation Class 2

      Business Safety Approval

      Varies depending on scope of Building Permit.  See our Timelines page for up-to-date timelines.

      To find out more about when a Building Permit is required, review the Home Based Location Approval section.

      Commercial Interior Partitioning

      Based out of town timelines

      Permit type Timeline
      Business Licence Approval

      Dependent on several factors including:

      • Booking and completing all required approvals and Inspections

      Submit a complete application and follow-up on requests for additional information (check your junk folder for correspondence from the City)

      What is the name of your business?

      A business name, or trade name, is used to represent your business to the public. You may wish to register your trade name with the province. Read more in Opening a business in Calgary: Register your Trade Name.

      Who will own the business?

      • Sole proprietor – one person owns the business
      • Partnership – agreement between two or more people or companies
      • Corporation – a legal entity that is separate from its owners, the shareholders

      Where is your business located?

      All businesses need to provide a location that is approved for their specific business activities. Review the location approval section to make sure your business activities are allowed at your chosen location.

      If you’re running your business from more than one location, you need a separate business licence for each location. Each location may require a different combination of permits to satisfy your location approval requirement.

      Location approval


      Commercial based location

      Your business will be run from a commercial or industrial location in Calgary.

      Planning and Building Safety approvals

      What is planning approval?

      Part of your location approval confirms that your business is allowed to operate from your chosen location. The Land Use Bylaw specifies a list of allowable uses for each land use district based on what the intent is for that location, which will be listed as either permitted or discretionary. If the use is not listed in a land use district, the business will not be allowed to operate from that location. 

      Permitted or Discretionary? What’s the difference?

      In the Land Use Bylaw, Uses are defined as either being Permitted or Discretionary in a Land Use District.

       

      Permitted means that, if a use meets all the rules of the bylaw, it must be approved.  The uses listed as permitted were intended for this location and have little to no impact on the surrounding community.

       

      Permitted with Relaxation means a use that is permitted but requires a relaxation of one of more bylaw rules. Evaluations are done on a case-by-case basis to determine if the relaxation is appropriate and how it impacts the surrounding community.

       

      Discretionary use means that the use needs to be reviewed and is evaluated against several factors including applicable policies, appropriateness of the location, the compatibility of the use with others in the surrounding area, access, parking, servicing, and sound planning principles. Each submission is reviewed on its own merit at the time of application as discretionary uses have a higher impact on the surrounding community.

      How your business operates will determine what use or uses best fit your business. Types of planning approval include Tenancy Change, Permitted Change of Use, Permitted with Relaxation Change of Use, and Discretionary Change of Use.

      What is building safety approval?

      Your business will also be reviewed for safe operations. Based on how the commercial building is constructed and the types of tenants it is designed for, a building will have a classification and occupancy based on the National Building Code – Alberta Edition.

      Even if you are not planning any construction or changes to the space, the change in business activities may require a building permit application to review the safety of the space and bring it into compliance with the National Building Code – Alberta Edition. If required, you will need to apply for a Building Permit.

      TIP

      Before you lease a space, it’s important to determine if the use or uses are listed at a proposed business location, if a use isn’t listed in a land use district, it’s not allowed in that district.

       

      If a use is not listed, you could apply for a Land Use Redesignation, or look for another location for your business.

      Look up your land use district on the listed use matrix to determine if your proposed business activities are listed in your district.

      How will you occupy the space?

      Once you’ve confirmed your business activities are a listed use in a Land Use District, you need to determine how you will be occupying the space, to see which permits you might need to satisfy your Location Approval.

      Contact the Planning Services Centre if you are not sure what approvals your business will require from your chosen location.

      You are taking over a previously occupied space

      There was a different business using this space and now your business will be taking over, OR you are a new tenant, but you will be sharing the space with an existing tenant.

      You will need one or more of the following:

      • Tenancy Change: how the space is used is not changing, but the tenant is changing or taking over the existing business with no changes, for example: Retail to Retail. No construction is being done.
      • Development Permit: use of the space is changing, for example: Retail to Restaurant.
      • Building Permit: you will be doing construction, or the space needs to be reviewed for safety and be brought into compliance with the National Building Code – Alberta Edition.
      • Trade Permits: may be required if plumbing, electrical or HVAC work is required.

      This is a new building, and you will be the first tenant in the space

      You are the first tenant going into a unit in a new building.

      You will need:

      • Building Permit: new buildings will have approval for the base building, a BP will be required for the individual tenant fit outs to complete the space
      • Trade Permits: you will need any additional trade permits for plumbing, electrical or HVAC work within your individual unit

      You may need:

      • Development Permit: new building owners will get approval for the base building and new businesses often require a separate development permit for their business.

      You are currently occupying the space and changing your business activities

      You are an existing tenant. You have pre-existing approval for this space, but are making changes to operations

      You may need one or more of the following:

      • Tenancy Change: to confirm if the proposed new business activities will match the existing approvals
      • Development Permit: if you’re changing the way the space is being used, you may need a Development Permit.
      • Building Permit: if you will be doing construction, or the changes require a building safety review to confirm compliance with the National Building Code – Alberta Edition
      • Trade Permits: may be required if plumbing, electrical or HVAC work is being done or is required to satisfy Safety Code Requirements.

      Contact the Planning Services Centre if you are unsure if the changes in operations will require new approvals.

      What different types of permits might be required?

      Development Permit

      You may need a development permit to operate from your preferred location if your proposed business activities do not match the current approved use. This is called a change of use development permit. You  may need a development permit for other reasons, including some exterior and interior changes to the space.

      Sometimes, even if your business is listed as permitted, your business activities require a relaxation to the bylaw rules. This is considered permitted with relaxation change of use and takes longer to process than a permitted change of use.

      Contact the Planning Services Centre if you are unsure if the changes in operations will require new approvals.

      How to apply

      You can apply for your Change of Use Development Permit before, at the same time as, or after your business licence (Licence) application. We recommend applying before your Licence.

      Checklists

      Sample drawings

      Review the sample drawings​ to help prepare your application.

      Fees, timelines and expiry

      ​Permit Type Fee schedule Permit fee ​Advertising fee ​​Total Our Process Timeline  Expiry

      Permitted Change of Use

      Planning applications fee schedule

      $190

      -

      $190

      -

      5 business days

      1-3 years to commence depending on the type of development permit and land use district

      Permitted with Relaxation or Discretionary Change of Use

      Planning applications fee schedule

      $594

      $30

      $624

      60 days to decision + 21 days advertisement/appeal period

      *timelines are subject to change based on circulation requirements

      10-12 weeks

      1-3 years to commence depending on the type of development permit and land use district

      *Review our Development Permit Process page for more information about the planning approval process. 

      To avoid delays, make sure your application includes all the required documents, plans and information as indicated on the checklist.

      Contact the Planning Services Center to determine the current approved "use" for your proposed address.

      Tenancy Change

      Contact the Planning Services Centre to determine the current approved ‘use’ for your proposed address.

      If your business activities fall under the same ‘use’, typically a Tenancy Change application is required. Please note, during this review, we may determine a Development Permit and/or a Building Permit is required instead or in addition to the Tenancy Change application.

      How to apply

      If a Tenancy Change application is required, you can apply for it at the same time as a new business licence application or building permit, apply online or in person at the Planning Services Centre.

      Checklist

      Tenancy Change

      Fees and timelines

      ​Permit Type Fee schedule ​​Total Timeline

      Tenancy Change

      Planning applications fee schedule

      $0

      Approximately 10 business days

      Building Permit

      A building permit will be required if you are making changes to your space, including adding, moving, or removing wall partitions. Even if you are not proposing any construction, you might still need a building permit to confirm that the space meets the required Safety Codes. Upgrades to the space may be necessary to bring it into compliance with the National Building Code - Alberta Edition and all applicable health and safety standards. A building permit confirms that your space is safe to operate your business from.

      How to apply

      You can apply before, at the same time as, or after your business licence application. You can submit Building permit details and drawings online or in person at the Planning Services Centre.

      For more information about your business activity and the associated building permit code classification, visit Alberta Building Code for commercial building permits. For more information about when a building permit is typically required, visit Calgary.ca/commercial or contact the Planning Services Centre​.​​​​

      Fees, Timelines and Expiry

       Permit Type Fee schedule Permit fee ​​Total Timeline Expiry (from date of issuance)

      Commercial building permit

      Building and trade fee schedule

      Varies

      ​​Please use the Building permit fee calculator to estimate your fee.

      Varies based on complexity 180 days until you require a progress inspection

      Trade Permits

      You may require a trade permit if you are doing any upgrades or new in a specific trade. This can include required upgrades to the existing HVAC system in the building, changes or upgrades to plumbing, electrical and gas systems. A trade permit confirms that the work being done complies with the appropriate safety codes.

      Commercial Trade Permit applications must be done by the appropriate licensed Trade Contractor. Visit Hiring a Contractor for information on what to look for when choosing a contractor.

      Home Base Location

      Your business will be run from your home in Calgary. You may have a desk/telephone operation, complete your paperwork at home, or you may have customers coming to your home to be considered a home based business.

      If you want to run your business from your home, you will need to decide on how your business will operate out of your home.

      If you meet the rules of a home occupation class 1, this approval will be automatically granted when you apply for your business licence. It is valid until your business is no longer operating from your home.

      If your business does not meet all the home occupation class 1 rules, you will need to apply for a home occupation class 2 development permit. This can be done before, at the same time, or after your business licence application. *

      The table below will help you determine if you qualify for a home occupation class 1 or if you will need to make an application for a home occupation class 2. A home occupation class 2 development permit does not guarantee an approval.

        Home occupation class 1   Home occupation class 2
      You live in the home associated with the business: Yes Yes
      The number of business related visits to your home per week: 0 - 3 max. 4 - 15
      The garage or related structure is used for the business: Note, a small storage area that is not impacting parking may be allowed for either. No     Yes
      A large vehicle (over 4,536 kg gross vehicle weight) is parked/stored at or near the home: No Yes
      Employee or business partner working at your home (that does not also live there): 0 1
      Your business is food-related, and you are using a kitchen in your home: No Yes

      *This table is for convenience only and does not include everything listed in our Land Use Bylaw. Please review the full list of rules located in the Land Use Bylaw section 207 “Home Occupation – Class 1” and section 208 “Home Occupation – Class 2.”

      Fees, Timelines & Expiry

      Location approval Fee schedule Permit fee ​Advertising fee ​​Total Timeline Expiry
      ​Home occupation class 1

      Planning applications fee schedule

      ​- - $0 5 business days No expiry
      ​Home occupation class 2

      Planning applications fee schedule

      ​$449 ​$32 $481 Approximately 10-12 weeks Varies, refer to your permit's conditions of approval for the expiration

      Building permit (if applicable)

      Some home-based business activities may also require a commercial building permit for your space to comply with the Alberta building Code and all applicable health and safety standards. For example, you would need a Building Permit for a separate kitchen for your baking business.

      Building permit details and drawings can be submitted online or in person at the Planning Services Centre.

      For more information on specific application types please see the corresponding checklist below.

      Fees, Timelines & Expiry

        Fee schedule Permit fee ​​Total Timelines Expiry (from date of issuance)
      Commercial building permit

      Building and trade fee schedule

      Varies

      Please use the Building permit fee calculator​ to estimate your fee.

      Approximately 21 business days* 180 days until you require a progress inspection

      *Please see our Timelines Page for up-to-date timeline information

      For more information about when a building permit is typically required, visit Calgary.ca/commercial or contact the Planning Services Centre​.​​​​

      Based out of town

      Your business is based outside of the City of Calgary. Location approval is not required from the City of Calgary, but it is recommended that you check with the municipality or county in which you will be basing your operations for their requirements.

      If your business will be based outside of the City of Calgary limits, but you will be conducting business within the City of Calgary, your business is considered ‘non-resident’. Non-resident businesses are required to pay an additional non-resident surcharge on top of standard licensing fees.

      If you own commercial or residential property within Calgary, the non-resident surcharge may be waived. Contact the Planning Services Centre​ for more information.

      Apply


      Prepare your application

      Once you know how and where your business will operate, you’re ready to apply.

      For a smooth application, make sure you know the following information:

      • Business Activities
      • Location of Business
      • Fee payment at the time of application*
      • Ownership
      • Name of Business
      • Contact information for the business and owner
      • If you are applying online, a myID account
      • Two pieces of government issued identification

      Tips for a smooth application process

      Before you apply:

      • Put together a cost and timeline estimate.
      • Check the feasability of your proposed location:
        • Is your type of business allowed to operate from your chosen location (is the Use listed in your Land Use District)
        • What type of Permits do you need as part of your Location Approval? See location approval.
          • Do you need to apply for a development permit or tenancy change as part of your Location Approval?
          • Does the space require any upgrades to comply with Building and Fire Codes?
            • Are you doing construction yourself or hiring a contractor?
            • Do you need to apply for a building permit as part of your Land Use Approval?
          • Do you need approval from the property owner before making changes to the space?
        • Hire the appropriate contractors for the project.
          • Are your contractors licensed
          • Can your contractors pull the right trade permits to work on your business?

      After you apply:

      • Submit all required documents as soon as you have prepared the permit requirements
        • If your Business needs a Development and Building Permit, submit the Development Permit first and wait for a decision prior to submitting your Building Permit
        • If your Business needs a Building Permit, submit all necessary Building Permit requirements
      • Follow-up on requests for further information
      • Book and complete your Inspections if a Building Permit is required
      • Book and complete your Health and Fire Inspections once the Building Permit is complete

      Need help? A business experience representative can help you determine what approvals you will need. Contact The Planning Services Centre.

      Apply for your Licence and required permits

      To apply online, you need a myID account. Create a myID account.

      Apply in person

      Once you have gathered all required documents, you can apply for your permit in person by visiting the Planning Services Centre.

      After you apply


      What Approvals do you need?

      After you submit your application online, you will get a confirmation email summarizing your application. It will include your Business Identification number (BID) and your next steps. If you do notget this email, check your junk email folder and then contact the Planning Services Center if you still did not receive it.

      Once you apply for your business licence, you must complete your outstanding approvals before the business licence is issued.

      The approvals you will need for your licence are:

      Commercial based business
      Licence Type Description Location Fire Police check Show ID Provincial licence

      Contractor

      The business of offering to perform or arrange to perform work involving an improvement.

      Required

      Required

      Required

      Required

      May be required

      Learn more about how to get your approvals.

      Home-based business
      Licence Type Description Location Police check Show ID Provincial licence

      Contractor

      The business of offering to perform or arrange to perform work involving an improvement.

      Required

      Required

      Required

      May be required

      Learn more about how to get your approvals.

      Out of Town
      Licence Type Description Police check Show ID Provincial licence

      Contractor

      The business of offering to perform or arrange to perform work involving an improvement.

      Required

      Required

      May be required

      How to get your approvals

      Location approval

      All businesses in Calgary require planning approval before they can open. We recommend that you review and apply for required permits prior to applying for your licence. 

      Commercial Location Approval

      The City of Calgary will need to review your proposed location and determine what approvals are required to operate legally and safely.

      All businesses in Calgary require location approval before they can open.

      To review what types of Planning approval are required for your business, refer to the location approval section.

      Home-based Location Approval

      Home based businesses will always need a Home Occupation permit. Some home-based businesses may also require a commercial building permit to operate safely. Read more about what permits you may need in the location approval section.

      Based out of town

      Your business is based outside of the City of Calgary. Location approval is not required from the City of Calgary, but it is recommended that you check with the municipality or county in which you will be basing your operations for their requirements.

      Show ID

      You are required to provide two pieces of valid, government issued identification, one of which must contain photo identification (ID). When you apply for your licence online, you will be required to upload your ID.

      Acceptable forms of government issued photo identification may include:

      • driver’s license
      • passport
      • permanent resident card

      Acceptable forms of government issued identification include:

      • provincial health care card
      • birth certificate
      • marriage certificate

      Police Check

      This licence type requires recommendation by the Calgary Police Service through the Police Information Checks unit. This is an internal process that is completed automatically by the Calgary Police Service and is initiated on your behalf through your business licence application.  

      Previous police checks cannot be used as a substitute for this approval process.

      Business Licence Approval Type Timeline
      Police check Approximately 2-3 weeks

      Fire

      Most businesses that operate from commercial premises require an inspection from the Fire Prevention Bureau before the licence can be issued. 

      If a business licence is for a low fire-risk licence type, it can be issued if only the Fire approval is outstanding. Low fire-risk businesses need to have the fire inspection within 30 days of their licence being issued.

      Before you book your inspection, you must be ready for business, which means:

      • Applicants must be in possession of the space/site
      • The business is ready to serve customers (e.g. shelves are stocked and fixtures are in place)
      Business Licence Approval Type Timeline
      Fire inspection 5 business days

      To book your inspection contact 311 with your Business Identification (BID) number to request a Fire Inspection for Business Licence (call 403-268-2489 outside of Calgary) .

      It can take up to 5 business days for an inspector to visit the space.

      See the Fire Department Business Licence Checklist to see what is required for your inspection.

      The Fire Prevention Bureau will notify the Licence Division with the results of the inspection.

      This inspection must be performed by the Fire Prevention Bureau inspectors. This approval is in addition to any inspection done by the firefighting division, such as the occupancy inspection completed on your building permit.​​​​​

      Provincial Licensing Approval

      Provincial Licensing will be required if the business is:

      Taking deposits/progress payments - before all work is done

      Pre-paid contractor

      • A business that solicits, negotiates or concludes prepaid contracts in person at any place other than the sellers’ place of business, and
      • Accepts money (i.e. progress payments and deposits) before all the work is done and/or the services are provided

      Door to door sales

      Direct seller

      • A business that solicits, negotiates, or concludes sales contracts in person, at any place other than the seller’s place of business

      New home builder

      Provincial builder’s licence

      • Required for all residential home builders. This applies to any contractor who is constructing new single-family homes, multi-family buildings (i.e. townhouse, condominium, etc.), as well as renovations to residential construction projects that require new home warranty coverage.

      Certain business activities require provincial licensing in addition to your municipal business license. These activities have been identified as licence types on the chart above (see required approvals chart).

      Contact Service Alberta at 1-780-427-4088 (or toll free in Alberta only at 1-877-427-4088) and provide details of the licence types you are currently applying for with The City of Calgary. Service Alberta will direct you to the appropriate provincial contact which will provide further direction in regard to fulfilling the provincial licensing requirements necessary for obtaining your municipal business licence.

      Provincial licenses must be submitted to The City’s licence division to obtain the municipal license.

      You can present your provincial licence:

      Business Licence approval type Timeline
      Provincial licensing

      Contact Service Alberta for timelines for provincial licensing.

      After you have obtained all your approvals, your Business Licence can be issued to you.

      Check the status of your application

      After you submit your application online, you will get a confirmation email with a Job Access Code (JAC).

      To track your application and check its status, enter your Job Access Code in Vista.

      If you need help or have questions, contact our Planning Services Centre

      Renewing your business licence

      Your business licence needs to be renewed every year to remain active. We will mail you an invoice 45 days prior to payment being due. How you choose to pay for your renewal will affect when we receive the fee, so please allow sufficient processing time.

      Payment options

      Online renewal

      To renew your licence online, sign into your myID business account and manage your business at apply.calgary.ca​.

      If you do not have a myID business account, you will have to create one first.

      Other payment options

      Online banking

      Please note the following items from your invoice; they are required for online payment:

      • Payee: when setting up the payee on your online banking, choose payee CALGARY (CITY OF) - CORPORATE INVOICE. Please note that different banks may have a different variation of the spelling, e.g. Calgary (City): Corporate Invoice. If you are not sure that you selected the correct payee, confirm with the bank.
      • Payee account number: some banks or institutions may refer to this as the accounts receivable number (A/R#). Use your customer number on the invoice. If you are unable to find your customer number, contact the Planning Services Centre.

      In person

      Planning Services Centre
      Third floor, Municipal Building
      800 Macleod Tr S.E. Calgary, Alberta

      Over the phone

      To renew your licence over the phone, please call (403) 268-5311. Please note, we only accept credit card as a payment method over the phone.

      Mail - please include Business ID

      The City of Calgary
      Licence Division
      PO Box 2100 Station M (#8043)
      Calgary, AB T2P 2M5

      Business licence fees

      When setting up a new licence, applicable fees apply. Fees are based on the licence type and whether the business is home-based or commercial-based. Business licence fees are non-refundable and non-transferable. Fees are subject to change the next calendar year.

      2022 Business Licence Fee Schedule

      Home Occupation Class 2 renewals

      To renew your Home Occupation Class 2, sign into your myID business account and manage your business online at apply.calgary.ca​. If you do not have a myID business account, you will have to create one first.​

      What happens if you don’t renew your licence?

      If a licence is not renewed, it will expire. When a licence expires, it cannot be reinstated, and full fees will be charged to apply for a new licence and you will need to obtain all new licence approvals.

      Get a copy of your licence

      As part of The City’s efforts to accelerate the business license approvals process, customers with a myID business account can receive a digital copy of their business licence via email. This is available to customers applying for a new business licence or renewing an existing licence. To learn more about the benefits of a myID business account and to sign-up today, please visit myID business account

      Lost or damaged licences

      If your licence is lost or damaged and you require a new copy, duplicate licences can be requested through apply.calgary.ca/managebusiness or by contacting the Planning Services Centre​.​ Customers with a myID business account can now receive a duplicate copy of their business licence via email.

      Licence not received in the mail

      If you prefer to receive a mailed copy of your business licence, you can select this option by requesting a duplicate copy online or by calling the Planning Services Centre​. Paper duplicates are offered free of charge at this time. Please allow about two weeks to receive your licence in the mail. If you have not received it within this timeframe, please contact the Planning Services Centre​.

      When does your licence expire?

      Business licenses expire one year from the issuance date. You’ll get a notice in the mail 45 days before your licence expires to notify you of the expiry date. To renew your licence, see licence renewals.

      Make Changes to your Business

      Business licences are specific to the Owner when the business was applied and are non-transferable from one person or entity to another.

      You can make some changes to your business, including:

      • Moving your Business
      • Change your mailing address
      • Changing your Trade Name
      • Updating your Ownership (sole proprietor or partnership <-> corporation) * conditions apply

      See manage your business for more information.

      Business Improvement Area (BIA) and Assessment

      Business Improvement Area (BIA) is established by businesses in an area to jointly raise and administer funds for various projects and promotional activities within the zone throughout the year. Businesses located in a BIA will receive a BIA tax bill. This levy is collected by The City of Calgary on behalf of the BIA.

      In an effort to help businesses in our communities, business tax was eliminated in 2019.

      Data created when businesses open, move, change ownership or close is important in maintaining accurate assessment records to determine the amount of business improvement area (BIA) tax.

      Businesses may be liable for two types of taxes: business improvement area (BIA) tax and property tax.

      Business improvement area (BIA) tax

      Business improvement area (BIA) tax is billed annually to any business that occupies commercial space within an established business improvement area (BIA) in Calgary. It does not reflect a specific type of business or the profit of a business.

      For more information on the administration or collection of business improvement area (BIA) and property taxes, visit Business Improvement Area (BIA) Tax or contact 311.​​​​​​​​​​

      Property tax

      Property tax is paid by landowners and is based on the assessed property value. Learn more at property tax.

      Special cases

      • Home-based businesses: Home-based businesses do not pay business improvement area (BIA) tax, as they do not occupy a commercial space.
      • Non-resident businesses: Non-resident businesses do not pay business improvement area (BIA) tax or Calgary property tax, as they are not located within the municipality. This is the primary reason for the non-resident surcharge being added to these business licences.
      • Subtenant businesses: Subtenant businesses may or may not be responsible for paying business improvement area (BIA) tax, depending on the lease agreement.

      Planning Services Centre

      We’re currently experiencing higher than seasonal application volumes, we apologize for delays. To check the status of your permit, go to vista.calgary.ca and enter in your Job Access Code (JAC) number

      Hours:
      Monday - Friday
      8 a.m. - 4:15p.m. (MT)

      Live chat:
      calgary.ca/livechat

      Call:
      403-268-5311

      In person:
      Whitehorn Multi-Services Centre
      3705 35 Street N.E.