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Records Management, Access & Privacy

Records Mgmt, Access & Privacy

Structure & tools to manage, protect, preserve & release City records


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Service description

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Records Management, Access & Privacy ensures The City is able to provide, protect, and preserve our records to meet operational, legal, fiscal, and archival requirements. We also balance the public’s right to know with an individual’s right to privacy.

Download the full service plan​​​​

Most requested services
How to make a FOIP request

Service performance

(Freedom of Information & Privacy) in 2017

Service cost

per City employee

What we heard
Our internal customers want greater support, tools, and training on the management of electronic records, and are interested in training on the FOIP Act and privacy obligations. Online archival records are popular and requested frequently by both you and internal customers. FOIP requestors have been dissatisfied with timeliness of responses, content provided and user fees.
2018 Citizen Satisfaction Survey
View survey result​​​​​​​​
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Council direction
Council has directed that we continue providing the direction, framework and tools for effective management, protection, preservation and release of records by the Corporation. We are also to balance City needs with citizen interests and ensure timely release of quality content with the greatest focus on value for citizen investment balanced with privacy needs and legalities.
Have feedback about this service?
Contact 311​​​​​​​​
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