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Human Resources Support plan and budget


Human Resources (HR) Support offers strategies, governance, programs and services that contribute to the effective leadership and management of the City's workforce. This service line supports the employee experience through recruitment, onboarding, learning and development, compensation, pay, benefits and pensions, recognition, health and wellness, performance development and succession management.

HR Support strengthens and shapes the workplace by consulting on corporate culture, workforce planning, and employee and labour relations. This service inspires a proud and engaged workforce through fostering an inclusive, ethical and respectful workplace.

Our customers

  • City leaders at all levels
  • City employees
  • Council members
  • External job applicants

Our partners

  • Subject matter experts, suppliers and City leaders at all levels
  • Unions and associations
  • Pension authorities 

Value to Calgarians

  • assists City leaders and employees as they make life better every day for Calgarians
  • fosters an engaged, healthy and productive workplace through programs, services and advice
  • drives productivity and makes The City of Calgary an attractive place to work and build a career
  • provides high quality, ethical, inclusive and professional HR services to customers in an accurate, timely and reliable manner

What we deliver

  • Recruitment
  • Learning and development
  • Labour relations
  • Payroll
  • Compensation
  • Benefits
  • Wellness services
  • Business advisory and organization development consulting
  • Technology and data analytics services to inform business decisions.

Budget breakdown

service plan budget


Operating ($millions)
Capital ($millions)
View budget in the year of
service plan budget
Service line Breakdown
Human Resources Support

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Service performance

Expected 2026 performance.

Leadership Impact Index

2021 was 67

Employee Engagement Index

2021 was 75

Inclusion Index

2021 was 72

Employee voluntary turnover rate

2022 was 4.5%

2023 mid-year was 2.1%

Human Resources Voluntary Turnover Rate

2022 was 5.9%

2023 mid-year was 0.8%

What we've heard

Feedback from the 2021 biennial Corporate Employee Survey provided valuable insights as the organization prioritizes strengthening the workplace and inspiring a proud and engaged workforce. Overall, survey results indicated strong employee satisfaction rates and a steady increase in employee engagement scores. Employee engagement is linked to higher performance, lower absenteeism, improved customer service, and lower employee turnover. This all leads to better service delivery to citizens.

Human Resources’ customers have previously indicated that reliability, responsiveness and quality of our services are critical focus points for them. HR Support is conscious of the value of the cost of their services as they strive for continuous improvement.

Participate and view results of City research

What we're watching

  • Work trends that stemmed from the pandemic, changing demographics and an evolving local economy, are leading to a rapidly changing workplace and workforce. With potential difficulties ahead in attracting and retaining talent, HR Support is closely monitoring this trend. 
  • HR Support also anticipates that a focus on the employee experience will become a priority in many organizations, where they will be asked to support an evolving Employee Value Proposition (EVP) that focuses on a positive workplace environment, with health, wellbeing and employee growth opportunities seen as key priorities. 
  • Greater innovation in Human Resources technology is a continuing trend. Leveraging current City technology will mean being better able to manage and engage our workforce for today and for the future.

Our initiatives

What we plan to do

We will shape and foster an engaged, healthy and productive workplace environment, where all employees belong and are inspired to do their best.​​

How we're going to get there

  • Strengthen our workplace by providing guidance and expertise in equity, diversity, inclusion and belonging (EDIB), and partnering on major EDIB corporate initiatives.
  • Progress organizational maturity in human rights and respectful workplace through prevention, intervention and restorative strategies, systems and processes.
  • Enhance the employee experience through the advancement of organization health systems.
  • Support the cultural growth of a resilient and modern organization and strengthen employee engagement through collaboration with senior leadership.
  • Advance The City as an employer of choice by exploring the development of a refreshed people strategy.

More initiatives

Most requested services