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Preparing for an emergency with a hearing disability

​​​Updated December 3, 2015

Major emergencies or disasters can happen in Calgary. Being prepared before disaster strikes is the best way to manage an emergency situation. For someone who is deaf or has a hearing impairment, preparing for an emergency may involve more specific planning. Download a copy of the Persons with Disabilities Guide or call 311 to have one sent to you.

Build an emergency kit

During a major emergency or disaster, responders may be busy assisting those in immediate need. A 72-hour kit holds basic supplies like food and water to support you in the first three days of an emergency. In addition to storing food, water, a First Aid kit, important documents and other basic items, you should start thinking about any additional items you might need in your kit. What do you use on a daily basis? What would you need if you had to leave your home for a long period of time?

  • Extra hearing aids and additional batteries - missing or damaged hearing aids will be difficult to replace or repair after a major disaster
  • Pen, paper and pre-printed messages
  • If applicable, store a three-day supply of food and water for your service animal

What else do I need to consider?

  • Maintain batteries in your TTY Devices
  • Familiarize yourself with all escape routes, emergency exits and emergency equipment in your home
  • Sign up to receive emergency alerts to stay informed in an emergency
  • Have an emergency plan
  • Make an emergency contact list with this Emergency Contact Sheet

Sign up to text with 9-1-1

Text with 9-1-1 is now available in Calgary! Sign up to text with 9-1-1 and learn more in the video below.


 Text with 9-1-1


Who do I call?

​Situation ​Contact
If you need police, a fire truck or an ambulance, phone or
text 9-1-1​
​403-233-2210 (TTY)
If you smell gas (often described as a “rotten egg” smell), phone or text 9-1-1 403-233-2210 (TTY)​
To reach the non-emergency police line​ 403-296-0443 (TTY)​
If the power goes out, use the TELUS Relay Service (TRS) to call ENMAX​ 7-1-1 to 403-514-6100​
If you need to contact ATCO’s emergency line, you can use TRS ​7-1-1 to 403-245-7222
For info about City services or to request CEMA’s printed materials​ ​403-268-4889 (TTY)
For more information or to make a suggestion about TTY services in Calgary​ 403-268-2205 (TTY)​


Household Emergency Action Plan

Plain Language Brochure

72-hour kit

Emergency Contact Sheet