Bylaw Education & Compliance plan and budget

Bylaw Education & Compliance plan and budget

2023-2026

Bylaw Education & Compliance develops and maintains community standards in Calgary to promote healthy and safe communities and to help Calgarians live in harmony with their neighbours. Community peace officers provide bylaw education to achieve compliance and enforce municipal bylaws and provincial statutes in the interest of community safety.

Our customers

  • Calgarians reporting a concern or benefitting from desirable and welcoming neighbourhoods.
  • Businesses seeking compliance.

Our partners

  • Calgary Alpha House Society
  • Safe Communities Opportunity and Resource Centre
  • Calgary Drop-In Centre
  • Calgary Food Bank
  • Business Improvement Areas
  • Other internal business units

Value to Calgarians


  • timely resolutions when encountering issues or concerns with neighbours, communities and weather events
  • proactively address emerging concerns and prioritizes bylaw education to encourage compliance
  • community peace officers actively enforce bylaws
  • seek to create resolutions to build safer communities

What we deliver


  • Education and enforcement for 24 municipal bylaws and 11 provincial statutes (ie. snow and ice removal, untidy problem properties, weed control, noise violations and exemption permits, Grafitti prevention and abatement)

Budget breakdown


2023-2026 budget ($millions)

  

Service performance


Expected 2026 performance.

Bylaw calls for service resolved through eduction and voluntary compliance

2021 was 96%

Calgarians satisfied with the job The City is doing providing Bylaw Education & Compliance service

2021 was 85%

Average response time to priority one 311 calls by bylaw officers

2021 was 2hrs

# of derelict or abandoned properties demolished or remediated

2021 was 48

# of responses to encampment sites

2021 was 4.5K

What we've heard

Calgarians indicated that Bylaw Education & Compliance continues to meet expectations for service delivery, identifying safety as a key value, followed by fairness and responsiveness. The 2021 Fall Quality of Life and Citizen Satisfaction Survey report indicated that:

  • 84 per cent of Calgarians would like to see more or the same investment in service.
  • 85 per cent of Calgarians are satisfied with Bylaw Education & Compliance services.
  • 98 per cent of Calgarians feel snow removal is important to them.
  • 78 per cent of Calgarians feel that bylaw services addressing noise complaints, firepits and weeds are important to them.
Participate and view results of City research

What we're watching

  • Bylaw Education & Compliance continues to promote equitable access to service and will evolve with Calgary’s increasingly diverse population.
  • Community peace officers will continue to adapt to meet additional responsibilities presented by emerging needs in Calgary, including enforcement for public transit, encampments, street harassment and problem properties.
  • We will continue to leverage technology to modernize response services and to improve access for Calgarians.
  • The One City Record Management System will promote data sharing across the organization and improve internal coordination.
  • The Office of the Solicitor General mandated new training requirements for the Peace Officer Program which are being implemented.
  • We expect future legislative changes to influence how we deliver services and structure our workforce.

Our initiatives


What we plan to do

We will support vulnerable and marginalized populations to improve public safety by implementing service improvements and collaborating with communities and our partners. This will help achieve positive outcomes for emerging community trends and to address safety in the downtown core.

How we're going to get there

  • Link populations experiencing vulnerabilities with partnering agencies and support services by evolving the front-line officer outreach model.
  • Address localized social disorder and improve safety in the downtown core by increasing community peace officer capacity.
  • Strengthen employee resiliency by delivering training and resources designed to improve officer safety and support mental and physical wellness.
  • Improve responsiveness to emerging local issues and citizen needs by leveraging new technology to modernize service delivery.
  • Address problem properties in Calgary by increasing capacity to develop and maintain an established coordinated response and monitoring program.

More initiatives

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