Emergency Management & Business Continuity plan and budget

Emergency Management & Business Continuity plan and budget

2023-2026

Emergency Management & Business Continuity is legislated to assess preparedness for and recovery from emergencies, disasters, and business disruptions. We help Calgary withstand emergencies by coordinating efforts of the Calgary Emergency Management Agency (Agency), which includes The City, businesses, non-profit groups and government agencies. We educate on disaster risk, create preparedness networks, develop risk reduction strategies, and deliver emergency social services. Business continuity planning enables delivery of essential services during and after an emergency. Regional and national disaster response support is provided through Canada Task Force 2, Alberta’s disaster response team.

Our customers

  • Calgarians and visitors to Calgary.
  • Agency members and their partners
  • all internal business units in the organization.
  • Calgary businesses that are the cornerstone of a healthy and vibrant economy.
  • other jurisdictions in Alberta and Canada that may require support during an emergency.

Our partners

  • Over 60 organizations that collectively form the Agency.
  • all City business units, government agencies, critical infrastructure operators. 
  • organizations within the utility, education, transportation, non-profit and private sectors.

Value to Calgarians


  • helps Calgarians withstand emergencies
  • educates on disaster risk
  • creates preparedness networks
  • develops risk reduction strategies
  • delivers social services

What we deliver


  • Education, training, emergency planning, communications, risk analysis, and disaster risk management to our partners and customers. 
  • Response and recovery priorities, set through collective decision making.
  • Business continuity to promote resilience and enable consistent delivery of critical services.

Budget breakdown


2023-2026 budget ($millions)

  

Service performance


Expected 2026 performance.

City services that are compliant with corporate business continuity policy

2021 was 97%

Participants who completed emergency preparedness programming and feel more prepared for emergencies

2021 was 91%

Agency members who feel confident in their ability to fill their role if called to the Emergency Operations Centre

2021 was 98%

Agency members who are satisfied in the leadership provided to the Calgary Emergency Management Agency

2021 was 98%

Agency members who are confident in their understanding of local disaster risks

2021 was 98%

What we've heard

Calgarians identified prevention, risk reduction, and connectivity as key service values, followed by resiliency and legislative compliance in the 2022 Service Value Dimensions survey. Calgarians and Agency members have rated Emergency Management & Business Continuity high in importance and satisfaction:

  • 98 per cent of Calgarians indicated that the service is very or somewhat important and 90 per cent are satisfied with service delivery (2021 Spring Pulse Survey).
  • Disaster planning and response was identified as a primary strength among City services in the 2021 Fall Citizen Satisfaction survey.
  • The 2021 Agency Member survey indicated that 98 per cent of Agency members are satisfied with the Agency’s leadership in emergency management.
Participate and view results of City research

What we're watching

  • In recent years, Calgary experienced the convergence of multiple hazardous events: severe weather, poor air quality, and the COVID-19 pandemic. 
  • Increased municipal disaster management responsibilities and the impact of climate change on disaster frequency and severity will require investment in mitigation to reduce financial impacts on local authorities. 
  • Understanding that historical assessment of risk does not fully account for emerging events caused by climate extremes or interconnected global commerce, we continuously evolve our approach to emergency management. 
  • We monitor Calgary’s population and the increased diversification of our demographics to inform strategic shifts in how to engage and support Calgarians. 
  • Technology presents a risk, as an increasing number of people, devices, and critical services are interconnected to virtual networks with dependencies on one another. 
  • Technological innovation will influence how we respond to emergencies and communicate critical information.

Our initiatives


What we plan to do

We will strengthen resilience and response to hazards and threats by collaborating with Agency members and communities to reduce disaster risk. Implementing strategies that proactively manage risk will advance the practice of emergency management in Canada.

How we're going to get there

  • Increase awareness and understanding of local hazards within the Agency, City services, and our communities by assessing, analyzing and communicating disaster risk.
  • Increase the capacity of the community to prepare for emergencies by providing emergency preparedness awareness, education and training.
  • Strengthen disaster risk governance and risk reduction practices within municipal plans, policies, and strategies by collaborating with Agency members, partners, and customers to reduce disaster risk through prevention and mitigation.
  • Increase the capacity of Canada Task Force 2 Disaster Response Team to support local and regional disaster response and recovery by delivering funding, training, exercises, and equipment to ensure alignment with international standards and maintain a continual state of readiness.
  • Increase the capacity of the Agency to support local and regional disaster response and recovery by delivering emergency exercises, plans, resources, and training to maintain a continual state of readiness.

More initiatives

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