Corporate Governance plan and budget

Corporate Governance plan and budget

2023-2026

Corporate Governance works to build a resilient city and future-ready organization. Our service executes on strategic direction established by Council and Executive Leadership, advocates and negotiates agreements on behalf of The City and manages relationships with other orders of government. Strategic areas we are advancing include resilience, regional cooperation, Truth and Reconciliation, and ensuring the needs of the business community are considered for innovative service delivery.

We also provide the administrative policies, frameworks, and standards to direct service delivery and maximize capital delivery and limit exposure to legal, financial, reputational, health and safety risks.

Our customers

  • Council
  • Service Directors 
  • Employees 
  • Calgarians
  • Business Owners 
  • Indigenous Nations, Metis and Peoples

Our partners

  • Other orders of government
  • External regulatory bodies
  • Executive Leadership (ELT)
  • agencies and committees (i.e. Alberta Municipalities, Federation of Canadian Municipalities, Indigenous Agencies and Committees, Business Advisory Committee)
  • Indigenous Nations, Metis Nation, civic partners (Calgary Economic Development)
  • Internal subject matter experts

Value to Calgarians


  • resilient thinking, strategic direction and service delivery guiderails for all services
  • support advancement of the Indigenous Policy and White Goose Flying report
  • promote a customer first approach for the business community
  • modernize governance by reviewing and updating policies, examining compliance and ensuring policy alignment

What we deliver


  • A resilient City and modernized government.
  • Advance corporate strategies through advocacy, innovative and collaborative approaches, relationship building, communication, training and efficiency improvements.
  • Establish guidance systems such as policies and frameworks to ensure adherence to external legislation and standards and manage risk.

Budget breakdown


2023-2026 budget ($millions)

  

Service performance


Policies up to date

2021 was 40%

# of businesses supported by Business and Local Economy (BLE)

2021 was 4,569

Respondents who answer favorably about whether they consider The City to be "business-friendly"

2021 was 39%

City and community participants who report being better able to understand and/or apply resilient qualities or futures thinking to their work

New measure, no historical data

What we've heard

Resilience, transparency, alignment, legislative compliance and risk reduction are the value characteristics of our service. Delivering on these value dimensions helps build confidence and trust in the organization which is essential for strong relationships with citizens, businesses, partners, Indigenous communities and other orders of government.

Research has shown that people believe this is a good time to invest in infrastructure projects, Calgary’s downtown, and programs and services designed for specific groups. Calgarians feel The City has an obligation to help support the economy in what-ever way possible; but there is a perceived opportunity for improvement in supporting a business- friendly environment.

Customers expect commitments made to our Indigenous communities honoured; and empowered staff that reflect the diversity of the community.

Participate and view results of City research

What we're watching

  • The primary focus of Corporate Governance is to ensure awareness and action to address the rapid changes and emerging issues arising in the current environment where change is increasingly volatile, uncertain, complex and ambiguous.
  • Issues include declining trust in government, uncertain and unpredictable funding, regional tensions, reconciliation, economic conditions, climate change, aging infrastructure, social inequity, service downloading, the impact of leadership changes and the state of relationships with other orders of government.
  • The City also must remain diligent in balancing the need to adhere to corporate governance requirements with the desire for a nimble, modernized and innovative organization that provides transparency in decision making and supports outcome focused and empowered employees.

Our initiatives


What we plan to do

We are committed to developing a resilient City, managing current and emerging issues, overseeing capital spend, ensuring appropriate governance frameworks are in place and improving relations with other orders of government, Indigenous Communities, and local businesses.

How we're going to get there

  • Support achievement of corporate goals by continuing to modernize governance practices and policies including implementing the service governance and policy review program.
  • Encourage more intentional management of capital by reallocating carry-forwards and/or relinquishments to high priority infrastructure opportunities.
  • Explore opportunities to maximize capital funding by identifying new funding sources, reallocating funding and developing strategies to secure funding for unfunded, high priority capital investment projects.
  • Support the needs of the business community and achieve the goals of Calgary in the New Economy by coordinating and administering programs such as the Digital Service Squad Program, undertaking cross-corporate process and collaborative improvement efforts and implementing initiatives identified by the Business Advisory Committee.

More initiatives

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